Our companies are made up of insanely talented people driven to change the world — and many of them are hiring. If you have drive, expertise, and a taste for adventure, we wholeheartedly encourage your interest.
SentinelOne
At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.
From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.
At SentinelOne and Prompt Security, Customer Success means delivering technical excellence while building trusted partnerships. The Escalation Engineer serves as a specialist role within our engineer-first Customer Success team, focusing on complex issue resolution and ensuring our customers receive timely, high-quality technical support as we scale our Generative AI security platform.
Prompt Security is seeking an Escalation Engineer to establish our dedicated technical support function and serve as a frontline expert for our Generative AI security platform. This role will be responsible for SLA-driven support, bug tracking and management, and contributing to our 24x7 coverage model. You'll be instrumental in transitioning our support operations from startup to enterprise-scale, working closely with engineering teams and Technical Success Managers to resolve complex technical issues and build scalable support processes. As an Escalation Engineer, you'll manage the full lifecycle of support cases, provide expert technical troubleshooting, build our knowledge base and support processes, and help train external support partners while occasionally supporting customer success engagements.
Domain expertise in:
- Enterprise SaaS platforms
- Cloud infrastructure
- Information security principles and cybersecurity products
- Container technologies and Kubernetes platforms
- AI/ML concepts (preferred but willing to train)
- Support methodologies and best practices
One of these is nice to have:
- Major cloud platforms (AWS/GCP/Azure)
- Container technologies and Kubernetes (hands-on experience required)
- API testing and troubleshooting
- Networking fundamentals
- Support ticketing systems (Zendesk, potential SFDC experience a plus)
Join a cutting-edge company tackling extraordinary challenges alongside top industry talent. Enjoy flexible hybrid work in Prague (Karlin), Brno (Clubco), or remotely across CZ/SK. Only Prague-based employees are required to work from the office at least two days per week.
Be part of an inclusive, innovative workplace that values belonging, flexibility, and growth!
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.