About Us
At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.
From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.
What are we looking for?
SentinelOne is seeking a Sr. Sales Operations Analyst to support critical functions across the Order Operations team including order management & quote support. This role will interact closely with our internal sales & finance teams, as well as our partners and distributors. In addition to managing & resolving quote and order support cases, the Sr. Sales Operations Analyst will also identify trends and fix root causes to improve the overall order and quoting processes for our stakeholders. This role will also be an escalation point for other members of the Order Operations team when they need assistance, as well as, train & mentor new members of the team. The Sr. Sales Operations Analyst will report to the Sr. Manager of Order Operations.
What will you do?
- Ensure that orders are processed and expedited with accuracy
- Understand and adhere to Accounting guidelines for order bookings
- Perform month-end (and quarter-end) close tasks associated with bookings
- Manage all aspects of the Order Operations email queue including frontline support to our Sales teams, team capacity, case prioritization, SLAs, & escalation support.
- Provide support to the sales organization in terms of data requests for customer and order information
- Partner with Sales, Deal Desk, Finance and Onboarding teams, etc. to resolve order & quote issues
- Reporting and analytics pertaining to order management & quoting
- Evaluate and implement ways to automate and improve current processes, tools and dashboards to drive operational and productivity improvements for Sales & Partners
- Act as the overall subject matter expert (SME) for the Order Ops team on all our quoting processes
- Provide Quote and Deal Support to Sales/Deal Desk/Finance (Experience with SFDC CPQ Required)
- Support deal structure related to quote terms and pricing structures for accuracy and completeness
- Deal structure assistance and support including: Updates to Price Lists, SKUs and Tiering, as well as Payment plans and Billing Frequencies
- Enter Contracted pricing for Distributors into SFDC
- Master the S1 Product Licensing and Configuration in order to provide support with deal structuring
- Experience with AWS and GCP Marketplace Operations/Offer Management
- CPPO (Consulting Partner Private Offer) and Private Offer creation and management
- Monitor marketplace listings for accuracy, completeness, and compliance with platform guidelines and regulations.
- Liaise with Sales/Partners and MP team as needed to structure and execute offers
- Drive related quote & order projects as needed to support Sales and the organization’s overall priorities for building scale into our systems and processes
What skills and knowledge should you bring?
- University degree preferred with 5+ years of experience in high tech Order Management, Sales Operations or Revenue Operations
- Possess a solid understanding of CRM systems, opportunities, contracts, and sales process; Salesforce.com (SFDC) experience required
- Deep understanding of CPQ systems and quoting processes
- An ideal candidate will have strong attention to detail but will also have what it takes to handle working in a fast-paced environment while supporting a Sales organization
- Strong interpersonal, organizational, communication, & customer services skills
- Must be a self-starter and team player who is comfortable with a rapidly changing environment
- Experience with monthly and quarterly close activities
Why us?
- Flexible working hours and hybrid/remote work model.
- Vacation days, 3 Sick Days
- Global gender-neutral Parental Leave (16 weeks, beyond the leave provided by the local laws)
- Employee stock plan in the form of RSUs (restricted stock units)
- Wellness Coach app, with 3,000+ on-demand sessions, daily interactive classes, audiobooks, and unlimited private coaching.
- Life Insurance covered by S1 (for employees)
- Private medical care
- Global Employee Assistance Program (confidential counseling related to both personal and work life matters)
- High-end MacBook or Windows laptop.
- Home-office-setup allowances (one time) and maintenance allowance.
- Yearly bonus program depending on the individual and company performance.
- Above standard referral bonus as per policy.
- LinkedIn Business platform for Hard/Soft skills Training & Support for your further educational activities/trainings
- Company events for those who like to meet outside of work too (charity, offsite etc.) and much more
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
