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Customer Support Intern (Costa Rica)

SentinelOne

SentinelOne

Customer Service
Costa Rica
Posted on Aug 28, 2025

About Us

At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.

From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.

What are we looking for?

As a Customer Support Intern, you will play an important role in building out significant parts of SentinelOne’s infrastructure, applications, and experiences.We are hiring across our engineering teams where you’ll get exposure into the cybersecurity industry. If you are interested in cybersecurity and enjoy working in a team environment, we’d like to meet you.

What will you do?

  • Support operational monitoring and alerting
  • Assist with customer communication and expectations to resolve technical problems
  • Tracking and updating the status to the customer regularly
  • Escalate critical issues and roadblocks to the next tier of support
  • Continually learn about the ever-evolving challenges and complexities of the cybersecurity industry

What skills and knowledge should you bring?

  • Must be currently enrolled in a full-time, degree-seeking program with an expected graduation date in 2026
  • Some exposure to Windows/Linux/MacOS, Azure, AWS
  • Interest in debugging and resolving technical issues
  • Enthusiastic, driven and confident: the ability to clearly and persuasively articulate the company’s mission, product and business opportunity

Why us?

Our global internship program trains the next-generation of cybersecurity talent across a range of specializations, from threat intelligence to information security, engineering and marketing. Interns can learn about the network security industry from leading thinkers, grow their professional networks, and be part of a career-defining experience including:

  • 1:1 mentorship
  • The opportunity to expand your knowledge and work on challenging projects
  • Training and Development opportunities
  • Connections to other recent grads, and employees across the company
  • Leadership speaker series where you can learn about other areas of the business and ask questions to the senior leadership team and industry experts
  • Fun events!

Logistics:

  • Internship program is for 3-months long (October-December) with a monthly stipend
  • This internship role is hybrid-remote flexible. We have an office in CR and will do onboarding and activities in-office.

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.