About Us
At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.
From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.
What are we looking for?
If you’re passionate about engaging customers and creating a great interest in, you have a place with us. SentinelOne is growing its Customer Success team and looking for a relationship expert, with effective communication skills and technical orientation to assist in managing our Customer lifecycle for our rapidly growing base.
You should have impeccable relationship skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our Customers successful!
What will you do?
- Assist with customer lifecycle management in a one-to-many and digital touch model: addressing customer questions and concerns expeditiously, to increase adoption and improving the customer’s experience with SentinelOne
- Use toolsets and automation to scale Customer Success to all customers and provide optics to internal stakeholders
- Act on auto-generated alerts and tasks created to identify and resolve customer risk proactively
- Represent and advocate customer needs/issues cross-departmentally
- Shepherd escalated or at-risk customers toward resolution
- Identify opportunities for growth and upsell within our 1:Many Digital touch segment
- Create and present business reviews that illustrate the value SentinelOne is bringing to our customers
- Work from the Prague office twice per week.
What skills and knowledge should you bring?
- Excellent written and verbal communication in English
- Fluency in Italian and / or Spanish, strongly preferred but not required
- Possess a customer-centric approach - you enjoy working with customers and helping them succeed
- Interest in a Customer Services focused role (Customer Success, Customer Care, Support, etc.) or equivalent history of increasing customer satisfaction, adoption, and retention
- Adept at managing customer expectations that result in high customer satisfaction.
- Proven technical skills and the ability to understand customers’ challenges and advise on best practices
- Interest in identifying upsell opportunities and collaborating closely with Sales on understanding growth opportunities within our Digital accounts
- Interest in identifying renewal risk within a 1:many customer model
- Impeccable written and verbal communication skills
- Interest in communicating with customers from diverse cultures
- Detail-oriented and analytical
- Strong team player but still a self-starter
- Thrives in a multitasking environment and can adjust priorities on-the-fly
- Bonus: Previous exposure to Cyber security or demonstrated understanding of cyber security concepts and terminology.
Why us?
At SentinelOne, our Customer Success team is at the forefront of redefining cybersecurity relationships. This international, collaborative group is renowned for its innovative approach, consistently setting industry benchmarks in customer engagement and satisfaction.
By joining us, you'll be part of a team that values ingenuity, embraces diverse perspectives, and is committed to driving transformative outcomes for our clients. Our culture fosters autonomy, continuous learning, and a shared mission to protect what matters most to our customers.
We also provide a range of benefits to support your success, including:
- Restricted Stock Units (RSUs) and participation in our Employee Stock Purchase Program
- Comprehensive pension scheme and disability insurance
- Flexible Time Off policy to recharge when you need it
- Choice of a high-end MacBook or Windows laptop, plus home office setup support
- An additional Volunteering Day off each year and 4+ Wellness Days for self-care and mental health
- Global gender-neutral parental leave and grandparent leave for life’s important moments
- Access to a confidential Employee Assistance Program offering mental health support
- Full access to LinkedIn Learning, a leading platform for professional development
- Full access to Wellness Coach, a mental well-being and fitness app
- Opportunities to connect and grow through our Company Inclusion Networks and Mentor Program
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.