About Us:
SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.
We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!
What are we looking for?
If you’re passionate about engaging customers and creating a great experience you have a place with us. SentinelOne is growing its Customer Success team and looking for a relationship expert with technical orientation to assist in managing our Enterprise customer segment.
You should have impeccable relationship skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our Customers successful!
What will you do?
- Own post-sales relationships with a portfolio of our largest customers, advocating for their success and needs internally.
- Work alongside the internal services teams and the Customer to establish critical goals, and onboarding plan and define success criteria.
- Promote product adoption with key Customer stakeholders.
- Ongoing tailored Customer engagement including but not limited to weekly meetings, health checks, QBR’s and Roadmap reviews.
- Proactively engage with Customers using our Customer Success platform and health indicators to identify and remove blockers to success and retention.
- Ensure customer engagement and current status is logged within the Customer Success platform for appropriate visibility and tracking.
What skills and knowledge should you bring?
- Full professional working proficiency in German & English
- Possess a Customer-centric approach, you enjoy working with Customers and establishing strong relationships.
- Prior experience in a Customer Success Manager role handling Enterprise accounts (20k employees or more).
- Adept at managing Customer expectations that result in high Customer satisfaction.
- Proven technical skills. Ability to understand Customer’s challenges and advise on best practices.
- Impeccable written and verbal communication skills.
- Experience in communicating with Customers from diverse cultures.
- Detail-oriented and analytical.
- Strong team player but still a self-starter.
- Thrives in a multitasking environment and can adjust priorities on-the-fly.
- Preferably, experience with Totango (or other Customer Success tools) and SalesForce.
- Preferably, previous Security industry experience or demonstrated understanding of cyber security and terminology.
Why us?
- Restricted Stock Units with annual refreshers
- Employee Stock Purchase Programme
- Flexible working hours and access to an office in London
- High-end MacBook or Windows laptop and home-office-setup gear
- Volunteering day off and 4+ Wellness Days per year (ad-hoc days off for self-care)
- Global gender-neutral parental leave and grandparent leave
- Global Employee Assistance Programme offering confidential counselling
- Full access to Udemy, an e-learning platform
- Full access to Wellness Coach, a mental well-being and fitness application
- Company Inclusion Networks and Mentor Programme
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.