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Customer Support Intern

SentinelOne

SentinelOne

Customer Service
Eugene, OR, USA
Posted on Thursday, April 11, 2024

About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

What are we looking for?

As a Customer Support Intern, you will play an important role in building out significant parts of SentinelOne’s infrastructure, applications, and experiences.We are hiring across our engineering teams where you’ll get exposure into the cybersecurity industry. If you are interested in cybersecurity and enjoy working in a team environment, we’d like to meet you.

What will you do?

  • Support operational monitoring and alerting
  • Assist with customer communication and expectations to resolve technical problems
  • Tracking and updating the status to the customer regularly
  • Escalate critical issues and roadblocks to the next tier of support
  • Continually learn about the ever-evolving challenges and complexities of the cybersecurity industry

What skills and knowledge should you bring?

  • Must be currently enrolled in a full-time, degree-seeking program with an expected graduation date in 2025
  • Some exposure to Windows/Linux/MacOS, Azure, AWS
  • Interest in debugging and resolving technical issues
  • Enthusiastic, driven and confident: the ability to clearly and persuasively articulate the company’s mission, product and business opportunity

Why us?

Our global internship program trains the next-generation of cybersecurity talent across a range of specializations, from threat intelligence to information security, engineering and marketing. Interns can learn about the network security industry from leading thinkers, grow their professional networks, and be part of a career-defining experience including:

  • 1:1 mentorship
  • The opportunity to expand your knowledge and work on challenging projects
  • Training and Development opportunities
  • Connections to other recent grads, and employees across the company
  • Leadership speaker series where you can learn about other areas of the business and ask questions to the senior leadership team and industry experts
  • Fun events!

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.