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Operations Response Engineer



Posted on Friday, February 23, 2024

About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

What are we looking for?

We are seeking an Operations Response Engineer to join our global Operations team. The position is part of an internal team that receives alerts and escalations from a variety of ingress channels. You will work on responding to identified alerts which may have a varying degree of known or unknown causes, including running playbooks, investigating causes, or escalating unfamiliar issues to more senior engineering groups. You will work within cloud-related aspects such as multi-tenancy, high availability & agility, SQL and NoSQL DB, Redis, security and more. The challenge is to support an efficient large-scale cloud management solution in a heavily used production environment for enterprise customers. Additional responsibilities include direct communication and coordination with other teams, such as Customer Support, inside/outside sales teams, and internal cloud/development operations teams. The Operations Response Engineer will also assist with any critical production issues promptly in the form of an engagement through our Incident Management Tools and Programs.

What will you be doing?

  • Handle production issues during working hours.
  • Apply workarounds for remediation of console issues until fully fixed in the code, e.g. tweaks in the DB or a cache, adding rules to Nginx, etc.
  • Review some code and potentially make minor (low-risk) changes.
  • Escalate some issues to R&D teams after investigation and be able to locate the component responsible for issues.
  • Be involved in some project work when opportunities allow for it.
  • Write supportability improvements documentation.
  • Support GovCloud issues where the Israel dev team can’t access the consoles.

What skills and knowledge should you bring?

  • Good understanding of Linux (Ubuntu 14.04/18.04 or other Debian-based distros preferred)
  • Experience working with databases (Postgres, Mongo, and Redis are preferred)
  • Experience with Python and its web framework
  • Experience with Docker
  • Broad knowledge of current cloud technologies and services such as AWS
  • Fluent English must have excellent English reading, writing, and speaking skills
  • Ability to work in shifts (including weekends)

Why us?

You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry along with competitive compensation.

  • Flexible working hours and hybrid/remote work model.
  • Flexible Time Off.
  • Flexible Paid Sick Days.
  • Global gender-neutral Parental Leave (16 weeks, beyond the leave provided by the local laws)
  • Generous employee stock plan in the form of RSUs (restricted stock units)
  • On top of RSUs, you can benefit from our attractive ESPP (employee stock purchase plan)
  • Gym membership/sports gears by Cultfit.
  • Wellness Coach app, with 3,000+ on-demand sessions, daily interactive classes, audiobooks, and unlimited private coaching.
  • Private medical insurance plan for you and your family.
  • Life Insurance covered by S1 (for employees)
  • Telemedical app consultation (Practo)
  • Global Employee Assistance Program (confidential counseling related to both personal and work life matters)
  • High-end MacBook or Windows laptop.
  • Home-office-setup allowances (one time) and maintenance allowance.
  • Internet allowances.
  • Provident Fund and Gratuity (as per govt clause)
  • NPS contribution (Employee contribution)
  • Half yearly bonus program depending on the individual and company performance.
  • Above standard referral bonus as per policy.
  • Udemy Business platform for Hard/Soft skills Training & Support for your further educational activities/trainings
  • Sodexo food coupons.

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.