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Team Lead, Technical Support Engineer

SentinelOne

SentinelOne

IT, Customer Service
Eugene, OR, USA
Posted on Saturday, November 18, 2023

About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

What are we looking for?

We are looking for a Support Engineer to join the growing SentinelOne Support organization. This person will be the key interface between our customers, field engineers and development, and handle customer cases on a variety of platforms including Windows, Mac, and Linux.

  • Cloud experience (GCP, Azure, AWS, K8)
  • Bachelor degree in a technical field
  • Minimum two years experience in customer support or a customer-facing technical role
  • Strong network and security knowledge
  • Excellent customer-oriented individual, strong problem-solving and troubleshooting skills

What will you do?

  • Provide phone/email/chat-based customer support to our growing customer base
  • Document case activities and interactions with clear and concise information
  • Strive to resolve customer issues based on SLAs
  • Maintain excellent customer satisfaction through means of professional, proactive and personal service
  • Work closely with our researches and development teams to determine root cause and possible solutions
  • Contribute to our knowledge base by creating solution articles, how-to guides and videos

What skills and knowledge should you bring?

  • Experience with endpoint and server-based security solutions is desired
  • Experience with host base security solutions is desired
  • Proficient in Windows, Mac, and Linux (mobile platforms a plus)
  • Training delivery experience an advantage

Why us?

You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.

  • Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
  • Unlimited PTO
  • Industry leading gender-neutral parental leave
  • Paid Company Holidays
  • Paid Sick Time
  • Employee stock purchase program
  • Disability and life insurance
  • Employee assistance program
  • Gym membership reimbursement
  • Cell phone reimbursement
  • Numerous company-sponsored events including regular happy hours and team building events

This U.S. role has a base pay range that will vary based on the location of the candidate. For some

locations, a different pay range may apply. If so, this range will be provided to you during the recruiting

process. You can also reach out to the recruiter with any questions.

Base Salary Range
$82,000$105,000 USD

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.