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Safely You
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See open jobs at Safely You.See open jobs similar to "Product Support Specialist" DCVC.About SafelyYou
SafelyYou is a mission-driven company that raised $60m in 2021 through series A and series B financing and is now rapidly scaling. Our company spun out of the UC Berkeley AI Research Lab and develops artificial intelligence to support care for those with Alzheimer’s disease, Dementia, and other cognitive impairments. Alzheimer’s disease is the single most expensive disease in the US, costing an estimated $600b per year in direct and indirect costs. It affects 1 in 3 people over 85, 1 in 9 people over 65, and accounts for 1 in 5 Medicare dollars. Our first product is focused on reducing the frequency and impact of falls, the leading cause of hospitalization for those living with dementia. We have peer-reviewed results showing up to 80% fewer falls with an average of 40% fewer falls and 80% fewer ER visits from falls. We've raised capital from top VC firms, including Founders Fund, Eclipse, Foundation Capital, and Data Collective, and the largest providers in the space are actively using, expanding, and evangelizing the service. We have also been awarded grants from the National Institutes of Health and the National Science Foundation, given the national importance of the issue. As the population continues to age, the global costs of Alzheimer’s and Dementia are expected to double over the next 10 years. With fewer and fewer young people available to provide the care needed, we must find a way for technology to bridge the gap.
Your Role at SafelyYou
This is a remote role. As the Product Support Specialist, you will work closely with the Business Operations Manager and Technical Product Manager to assist in the execution of product development and support initiatives. You will play a critical role in identifying, diagnosing, and resolving production issues while ensuring a seamless experience for customers. This role is ideal for someone with strong problem-solving skills, a passion for debugging, and experience in technical support within a fast-paced environment. Key responsibilities include:
The Ideal Candidate
Why Join Us? You Can Make a Difference!
SafelyYou offers a competitive compensation package, including but not limited to:
At SafelyYou, we believe that a diverse, equitable, and inclusive workplace makes us a more relevant, competitive, and resilient company. We are committed to creating a diverse and inclusive workforce that celebrates diversity. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.
We value all the perspectives our team members bring to the table, and that is why we don’t look for culture fit, but culture add. We want to hear from YOU! We encourage you to apply even if you do not fit 100% of the technical requirements.
This job is no longer accepting applications
See open jobs at Safely You.See open jobs similar to "Product Support Specialist" DCVC.