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Senior IT Support Specialist

Rocket Lab

Rocket Lab

IT, Customer Service
Long Beach, CA, USA
Posted on Thursday, August 10, 2023

About The Role

Rocket Lab

Rocket Lab is a vertically integrated provider of small launch services, satellites, and spacecraft components. Our mission is to open access to space to improve life on Earth. Our team is over 1,500 people strong and we’re adding to it every week. Collaboration is at our core – every idea is heard, and everyone makes a difference. Teams are nimble, decisions are made quickly, and we are action oriented.

Life at Rocket Lab


The Senior IT Support Specialist, will work closely with the IT Support Team, managing the IT Service Desk queue and carrying out the day-to-day Service Desk functions required to provide the efficient delivery of IT services to by Rocket Lab facility.  Effective communication and world class support is vital to the success of this role.

Provides instruction, guidance, and technical support to the different teams at Rocket Lab to deliver and support IT systems through efficient management of the IT Service Desk.  This is carried out via on site desktop support, phone, IM, and email.

Ensure that systems are compliant with applicable standards to maintain robust information security in accordance with PSR and NIST 800-171.


  • Provide quality IT support and service by interacting positively with our staff, answering inquiries, and effectively handling complaints.
  • Provide assistance, training and guidance to new starters. Help identify ways that we can improve our onboarding process and experience.
  • Helps with problem research and documentation to provide workarounds and fixes.
  • Enable on time delivery of Production and Launch services through provision and support of IT systems and services.
  • Participate in the Continuous Improvement Process; the ongoing effort to improve our service, IT Systems, and processes.
  • Develop and manage server and network hardware, switches, routers, wireless APs, virtual hosts, and related.
  • Scope, schedule, communicate, and perform routine maintenance of infrastructure systems and minor IT projects.


  • 4+ years of relevant experience in a technical role.
  • Windows and/or Linux server (Ubuntu/Debian) enterprise environments.
  • Active Directory and Group Policy.
  • Modern web-based applications including hosting, troubleshooting, security, etc.
  • Security frameworks and technology: ISO 27001, NIST 800-171, IPSEC, SSL VPNs, firewalls, etc.


  • Excellent verbal and written communication skills. 
    • Advanced ability to communicate and present complex and technical concepts and ideas to a general audience.
  • Excellent problem solving and analytical skills – able to see the big picture, make connections and appropriate decisions.
  • Being an exceptional multitasker, displaying excellent time management skills and ability to work under pressure.


  • Ability to travel and communicate outside of work hours.
  • Must be able to work extended hours and/or weekends as needed.

The expected salary range for the position is displayed in accordance with the California Equal Pay for Equal Work Act. Final agreed upon compensation is based upon individual qualifications and experience. 

In addition to base salary, Rocket Lab offers a comprehensive total compensation package based on individual qualifications and experience, which may include cash or equity incentives. Employees will also be eligible for medical, dental, vision coverage, 401(k) retirement plan options, and to purchase discounted stock through Rocket Lab's Employee Stock Purchase Program.

Base Pay Range (CA Only)
$38$49 USD

Important information:


To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here.

Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Biow at [email protected].This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.



For security reasons background checks will be undertaken prior to any employment offers being made to an applicant.  These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. 

Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality.  For more information on these Regulations, click here ITAR Regulations.


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