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Customer Success Engineer (Korea)

Rescale

Rescale

Customer Service, Sales & Business Development
Seoul, South Korea
Posted on Thursday, February 15, 2024

About Rescale

Rescale is the leader in enterprise big compute and is one of the fastest growing tech companies in Silicon Valley. Our customers range from disruptive and innovative startups to leading global automotive manufacturers. Our dynamic team is welcoming, collaborative and diverse. Becoming a part of the Rescale team means that you are part of the next generation in big compute and cloud HPC. You will become part of the disruption which is turning traditional HPC on its head.

We are looking to add a Customer Success Engineer to our team in Korea!

As a Customer Success Engineer, you are the trusted technical advisor of named Rescale customers. You work closely with customers and internal teams to deliver the best cloud HPC experience to the users. You enjoy building meaningful relationships, and willing to go above and beyond for the customers.

Responsibilities:

  • Assist in coordinating and executing technical activities throughout the customer post-sales engagement, such as customer meetings, trainings, demonstrations, and proof of concepts. Our most successful CSE’s create 2-3 POC’s for Strategic customers per quarter

  • Work to analyze technical needs, requirements, the customer’s current infrastructure, operations, and workflows. Our CSE’s point of contact is usually a CFD or FEA engineer, mechanical or aerospace engineer, where you will learn their technical workflow and help build a POC that shows them how Rescale can make them run faster

  • Gain knowledge of customer's workflow and simulation environments to provide a tailored solution with unique value prop. Our customers sit in the most innovative technologies in the world, from genome sequencing to aeronautical design to crash testing and more

  • Work with customers to define and execute customers’ digital transformation strategy to migrate workloads from on-prem to the cloud. Our CSE’s create strategic roadmaps that span from 1 - 5 years

  • Articulate and present Rescale solutions at conferences, user groups, webinars, etc. Our CSE’s attend 5-6 regional and national conferences throughout the year

  • Domestic travel of up to 40% of the time

  • Overtime may be required for communication with the headquarters based on customer requests

Key Qualifications:

  • Bachelor's degree in Computer Science or Electronic/Electrical Engineering

  • 1+ years of professional experience or a Master's degree

  • Proficiency in Linux shell scripting (C shell)

  • Business-level English communication skills

  • Customer obsession is the top priority

  • Use empathy to approach customer solutions

  • Enjoy solving difficult problems and strive to find the best solutions

Preferred Qualifications:

  • Previous work experience in an EDA software company

  • Previous work experience in other CAE software companies

Your Team:

Rescale is an equal opportunities employer and welcomes applications from all qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. As part of our standard hiring process for new employees, employment with Rescale will be contingent upon successful completion of a comprehensive background check.