Run Scheduling & Coordination:
• Reschedule, cancel, or delay runs in response to clinical, manufacturing, or transport changes, ensuring all downstream stakeholders are notified promptly.
• Prepare and send porter availability requests ahead of each scheduling cycle; consolidate responses to support run assignments.
• Schedule OrcaPorters against confirmed runs, balancing coverage, qualifications, and site-specific requirements.
• Complete OrcaLink entries for scheduled runs, ensuring records are accurate, current, and audit ready.
• Manage sample loop scheduling, including verifying bookings and handling ad hoc vendor communication to resolve gaps or conflicts.
Third-Party Courier (3PC) Coordination:
• Submit 3PC requests for runs requiring third-party courier support, providing complete and accurate shipment details.
• Follow up on outstanding 3PC requests and confirm assignment of Orca Identifiers, escalating unresolved requests before they become time critical.
• Review NMDP itineraries for accuracy, feasibility, and alignment with batch timelines, flagging discrepancies for correction.
Batch Documentation & Production Planning Support:
• Prepare and submit batch paperwork, including itineraries and TSA letters, ensuring documents are complete, compliant, and delivered ahead of transport windows.
• Create calendar tracking events for each batch to give production planning clear visibility into upcoming logistics activity.
• Track weather for the upcoming week across relevant routes and sites, surfacing risks that may require contingency planning or run adjustments.
Program Communications:
• Draft and send weekly OrcaPort email program updates covering training announcements, operational reminders, and personnel updates.
• Serve as a reliable communication point between porters, vendors, and internal teams for routine scheduling and administrative matters.
Financial Administration:
• Reconcile receipts across Brex, Concur, and OrcaPorter expense submissions, resolving discrepancies and keeping expense records current.
• Process credit card pre-authorizations for hotel bookings supporting porter and courier travel.
Specialist Coverage (Cross-Trained Backup):
Following structured cross-training, the Planner serves as the designated backup for the Specialist, Logistics during PTO, illness, and peak-volume periods, exercising independent judgment on time- sensitive logistics matters:
• Provide live run-day oversight: monitor active shipments against V2V milestones, verify courier check-ins, and confirm chain-of-custody handoffs in real time.
• Serve as first responder for courier and OrcaPorter incidents (flight delays, weather disruptions, vehicle issues), executing incident response worksheets and independently initiating rerouting or contingency plans within established playbooks.
• Make same-day scheduling and routing decisions when disruptions occur, weighing patient timelines, courier availability, and site constraints — escalating to the Logistics Program Manager only for out-of-playbook scenarios.
• Act as the primary logistics point of contact for treatment centers, manufacturing, and 3PC vendors during active runs, resolving discrepancies without routine supervision.
• Coordinate cold chain requirements during coverage periods, including dry shipper determinations and shipper readiness verification.
• Support treatment center onboarding logistics tasks and courier communications as assigned.