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Head of Account Management

Orca Bio

Orca Bio

Sales & Business Development
Remote
Posted on Jul 8, 2025
More than one million people in the United States today are fighting blood cancer. While a traditional allogeneic stem cell transplant has been the best hope for many, the transplant itself can prove fatal or lead to serious conditions, such as graft vs. host disease. Orca Bio is a late-stage biotechnology company redefining the transplant process by developing next-generation cell therapies with the goal of providing significantly better survival rates with dramatically fewer risks. With our purified, high-precision investigational cell therapies we hope to not only replace patients' blood and immune systems with healthy ones, but also restore their lives.
The Head of Account Management for BMT (Bone Marrow Transplant), Cell Therapy at Orca Bio will lead a national team of Account Managers responsible for building strategic partnerships with leading transplant centers, academic hospitals, and commercial accounts. This senior leader will spearhead the establishment of a high touch / hyper care customer engagement account model designed to provide proactive and elevated support throughout onboarding, treatment initiation, and ongoing adoption to support the launch of Orca Bio’s precision cell therapy platform, with a primary focus on the company’s first asset, Orca-T. The role requires in-depth expertise in cell and gene therapy commercialization, hospital-based sales, and a proven track record of launching novel therapies in complex clinical settings.
This role is critical to the commercial success of Orca Bio’s precision cell therapy platform and Orca-T, ensuring transformative partnerships and exceptional patient outcomes in the evolving landscape of cell and gene therapy.

Essential Duties & Key Responsibilities

  • Leadership and Team Development
  • Build, develop, and lead a high-performing team of Account Managers specializing in BMT and cell therapy, with a focus on precision cell therapy for hematologic malignancies.
  • Provide ongoing coaching, training, and career development to ensure operational excellence and customer-centric execution.
  • Foster a culture of accountability, innovation, and continuous improvement.
  • Customer Engagement Account Model Implementation
  • Design and implement a high-touch/ hyper care customer engagement account model tailored to the unique needs of centers adopting Orca-T, ensuring seamless onboarding, rapid issue resolution, and proactive support during critical therapy delivery and follow-up phases resulting in an exceptional customer experience.
  • Establish clear criteria for customer engagement, including therapy initiation, high-risk patient cohorts, and operational complexity.
  • Oversee the deployment of dedicated resources for real-time communication, escalation management, and hands-on training for clinical teams.
  • Monitor and report on key metrics (e.g., time to therapy, patient outcomes, customer satisfaction) to drive continuous improvement in the high-touch / hyper care customer engagement program.
  • Account Strategy & Execution
  • Design and implement a high touch/ hyper care customer engagement account model tailored to the unique needs of centers adopting Orca-T, ensuring seamless onboarding, rapid issue resolution, and proactive support during critical therapy delivery and follow-up phases.
  • Establish clear criteria for high touch / hyper care customer engagement, including therapy initiation, high-risk patient cohorts, and operational complexity.
  • Oversee the deployment of dedicated resources for real-time communication, escalation management, and hands-on training for clinical teams.
  • Monitor and report on key metrics (e.g., time to therapy, patient outcomes, customer satisfaction) to drive continuous improvement in the customer engagement program.
  • Cross-Functional Collaboration
  • Collaborate closely with Commercial, Marketing, Market Access, Medical Affairs, Clinical Operations, and Manufacturing to ensure alignment and seamless execution of key initiatives and tactics.
  • Serve as the “voice of the client” internally, influencing product development, operational enhancements, and strategic direction for Orca Bio’s precision cell therapy portfolio.
  • Financial & Operational Management
  • Develop and manage departmental budgets in alignment with Orca Bio’s commercial objectives.
  • Track, analyze, and report on KPIs, account performance, and field force effectiveness to inform data-driven decision making.
  • Lead quarterly business reviews and joint operating committees with key accounts to drive mutual success and identify opportunities for expansion.
  • Compliance & Industry Leadership
  • Ensure all activities comply with corporate policies, U.S. healthcare laws, and industry regulations.
  • Stay abreast of evolving trends in cell and gene therapy, payer coverage, and hospital decision-making.

Minimum Qualifications

  • 15+ years of commercial experience in biopharma sales/account management, with at least 5 years in a leadership role focused on oncology, cell/gene therapy, or hospital-based products.
  • Demonstrated success launching and commercializing novel therapies, ideally in hematology/oncology or cell therapy.
  • Experience designing or operationalizing high touch/ hyper care customer engagement service models.
  • Bachelor’s degree required; advanced degree (MBA, MPH, PhD) strongly preferred.
  • Deep knowledge of cell/gene therapy market dynamics, BMT clinical landscape, and hospital systems.
  • Exceptional relationship-building, negotiation, and communication skills.
  • Strategic thinker with strong analytical skills and the ability to translate insights into actionable business plans.

Travel Requirement

  • Willingness to travel up to 60% as needed to support field teams and client engagement.

Preferred Attributes

  • Experience launching precision cell therapies or first-in-class assets.
  • National sales management experience in hospital settings.
  • Track record of successful contract negotiation and client retention in complex therapeutic areas.
The anticipated annual salary range for this job is based on prior experience in the role/industry, education, location, internal equity, and other job-related factors as permitted by law. For remote-based positions, this range may vary based on your local market. You will also be eligible to receive pre-IPO equity, in addition to medical, dental, and vision benefits, flexible PTO, 401(k) plan, life and accidental death and disability coverage, and parental leave benefits. Other perks include free daily lunches and snacks at our on-site locations.
Who we are
We are driven by a passion for science and compassion for patients. We act with urgency to ensure our treatments are one day accessible to all who need them.
We live by our core values of passion, courage, and integrity. Excellence in our work means the chance to unlock a better quality of life for our patients, and with that comes tremendous responsibility.
We innovate on a path that hasn’t been paved. We embrace an entrepreneurial spirit and take calculated risks to achieve our mission. We aren’t afraid to ask “why not” and challenge the status quo.
We maintain a start-up culture of camaraderie and leadership by example, regardless of title.
We’re proud to be an equal opportunity employer, and recognize that celebrating our differences creates stronger, lasting solutions that better serve our team, our patients and their healthcare providers.
Notice to staffing firms
Orca Bio does not accept resumes from staffing agencies with which we do not have a written agreement and specific engagement for a particular opening. Our employment activities, inquiries and offers are managed through our HR/Talent team, and all candidates are presented through this channel only. We do not accept unsolicited resumes, and we rarely outsource recruitment.