We are looking for a Director of Customer Success to join nTop & partner with the SVP of Customer Success build, mentor, and lead a team that is responsible for supporting mission critical initiatives for our customers; and who is motivated by the opportunity to help drive key metrics for our business.
You will report directly to the SVP of Customer Success and will oversee the Customer Success Management function, including the people and programs that support customer adoption, value, retention and growth. You will be accountable for supporting nTop’s net revenue retention goal through weekly, monthly and quarterly initiatives that target achieving department-level goals related to retention/churn and adoption. As a highly visible leader within GTM, you will play an integral role in bringing the VOC to all parts of the organization and will partner closely with directors across Solutions Engineering, Sales, Marketing, BizOps & Product.
Compensation: $165,000-195,000 base plus 15% variable