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Clinical Engagement Specialist

Medical Informatics Corp

Medical Informatics Corp

United States · Remote
Posted on Wednesday, January 3, 2024

Job Purpose

The Clinical Engagement Specialist is a role for clinicians with a background in both patient care and the use of computer/web-based technology to improve clinical workflows. The charge of this role is to provide a complete understanding of Sickbay workflows at a client site starting from pre-sales through client expansion. The goal is to facilitate seamless integration of Medical Informatics Corp. applications into clinical practice. In doing so, patient-centered clinical decision making will be amplified, improving patient outcomes.

Duties & Responsibilities

Initialize Discovery for the use of Sickbay at Client Sites

  • Participate in clinical workflow discovery based on the scope of the client’s potential needs
  • Develop clinical workflows for new sites as a collaborative partner with client stakeholders and technical solutions team during pre-sales through implementation
    • Identify and cultivate champions
    • Describe metrics for success and detail process for measurement and dissemination
  • Collaborate with clients to develop approved training plan for potential users of workflow
    • Aggregate and/or develop relevant material including presentations, quick guides, videos, surveys, report templates
    • Coordinate timelines across stakeholders
  • Execute on and support training plan based on identified workflows
    • Gather success metrics, deliver and receive surveys, write reports, deliver feedback

Understand and Document the Use and State of Sickbay at Client Sites

  • Identify and thoroughly assess current clinical use cases
  • Document tactical health of client
    • Track state of all Sickbay-related projects post-go-live
  • Support stable implementations
    • Coordinate version updates
    • Report and track support tickets
    • Compare planned state with current state, coordinate internally and with client to close any gaps
    • Provide follow up communications on issue resolution
    • Optimize workflows using existing implementation
  • Track validation commitments and deliverables

Broaden Use of Sickbay at Client Sites

  • Identify future opportunities for increased use
    • Handoff potential expansion opportunities to sales team for development
    • Coordinate on training opportunities and timelines with CE team
  • Serve as consultant for policy/procedure development and clinical workflow updates as indicated
  • Provide iterative education on embedding Sickbay into day-to-day workflows, both across the care continuum and across members of the interprofessional team (e.g. physicians, residents, fellows, attendings, respiratory therapists, registered dieticians, registered nurses, therapists.
  • Lead conversations at client sites to understand full depth of opportunities

Deepen Use of Sickbay at Client Sites

  • Consult with client’s clinical team on how Sickbay can be leveraged to support ongoing quality improvement endeavors
    • Quantify quality metrics
    • Focus on positive patient outcomes and/or improved workplace environments
    • Document results with abstracts, presentations, grey literature articles and/or white paper and/or publishable manuscripts
  • Identify champions and facilitate relationship development with them across MIC as needed
  • Identify future use cases and provide internal feedback for assessment
  • Identify potential research projects and handoff to Algorithms team as appropriate

Report metrics

  • Assist with quarterly business review reporting
  • Deliver surveys, aggregate feedback, and relevant analysis
  • Annual tickets analysis as needed
  • Sprint testing as needed

30-50% travel to client sites as needed

Qualifications

Education

    • Bachelor’s (Masters is preferred)

Experience

    • Two years Registered Nurse experience

Specialized knowledge / Skills

    • Professional healthcare quality improvement methodology (preferred or to be obtained within 2 years of hire)
    • Evidence-based practice
    • Publication experience (preferred or to be completed within 2 years of hire)
      • First or contributing author on at least one of the following: abstract, manuscript, or grey literature article
    • Proficiency with Microsoft Office and/or Google GSuite
    • Proficiency with medical data applications
    • Experience with SQL and software a plus (not a requirement)

Professional Certification

    • Certification relevant to education and training

Working Conditions

  • Prolonged hours in front of a computer screen
  • Works in an office environment at the Corporate Office in Houston, Texas.

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 10-15 pounds at times.

Direct Reports

  • None