Job Purpose
The Clinical Engagement Specialist is a role for clinicians with a background in both patient care and the use of computer/web-based technology to improve clinical workflows. The charge of this role is to provide a complete understanding of Sickbay workflows at a client site starting from pre-sales through client expansion. The goal is to facilitate seamless integration of Medical Informatics Corp. applications into clinical practice. In doing so, patient-centered clinical decision making will be amplified, improving patient outcomes.
Duties & Responsibilities
Initialize Discovery for the use of Sickbay at Client Sites
- Participate in clinical workflow discovery based on the scope of the client’s potential needs
- Develop clinical workflows for new sites as a collaborative partner with client stakeholders and technical solutions team during pre-sales through implementation
- Identify and cultivate champions
- Describe metrics for success and detail process for measurement and dissemination
- Collaborate with clients to develop approved training plan for potential users of workflow
- Aggregate and/or develop relevant material including presentations, quick guides, videos, surveys, report templates
- Coordinate timelines across stakeholders
- Execute on and support training plan based on identified workflows
- Gather success metrics, deliver and receive surveys, write reports, deliver feedback
Understand and Document the Use and State of Sickbay at Client Sites
- Identify and thoroughly assess current clinical use cases
- Document tactical health of client
- Track state of all Sickbay-related projects post-go-live
- Support stable implementations
- Coordinate version updates
- Report and track support tickets
- Compare planned state with current state, coordinate internally and with client to close any gaps
- Provide follow up communications on issue resolution
- Optimize workflows using existing implementation
- Track validation commitments and deliverables
Broaden Use of Sickbay at Client Sites
- Identify future opportunities for increased use
- Handoff potential expansion opportunities to sales team for development
- Coordinate on training opportunities and timelines with CE team
- Serve as consultant for policy/procedure development and clinical workflow updates as indicated
- Provide iterative education on embedding Sickbay into day-to-day workflows, both across the care continuum and across members of the interprofessional team (e.g. physicians, residents, fellows, attendings, respiratory therapists, registered dieticians, registered nurses, therapists.
- Lead conversations at client sites to understand full depth of opportunities
Deepen Use of Sickbay at Client Sites
- Consult with client’s clinical team on how Sickbay can be leveraged to support ongoing quality improvement endeavors
- Quantify quality metrics
- Focus on positive patient outcomes and/or improved workplace environments
- Document results with abstracts, presentations, grey literature articles and/or white paper and/or publishable manuscripts
- Identify champions and facilitate relationship development with them across MIC as needed
- Identify future use cases and provide internal feedback for assessment
- Identify potential research projects and handoff to Algorithms team as appropriate
Report metrics
- Assist with quarterly business review reporting
- Deliver surveys, aggregate feedback, and relevant analysis
- Annual tickets analysis as needed
- Sprint testing as needed
30-50% travel to client sites as needed
Qualifications
Education
- Bachelor’s (Masters is preferred)
Experience
- Two years Registered Nurse experience
Specialized knowledge / Skills
- Professional healthcare quality improvement methodology (preferred or to be obtained within 2 years of hire)
- Evidence-based practice
- Publication experience (preferred or to be completed within 2 years of hire)
- First or contributing author on at least one of the following: abstract, manuscript, or grey literature article
- Proficiency with Microsoft Office and/or Google GSuite
- Proficiency with medical data applications
- Experience with SQL and software a plus (not a requirement)
Professional Certification
- Certification relevant to education and training
Working Conditions
- Prolonged hours in front of a computer screen
- Works in an office environment at the Corporate Office in Houston, Texas.
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 10-15 pounds at times.
Direct Reports
