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Technical Operations (TechOps) Support Specialist

Medical Informatics Corp

Medical Informatics Corp

IT, Customer Service, Operations
Houston, TX, USA
Posted on Tuesday, September 19, 2023

We Are

Medical Informatics Corp. (MIC) a medical software company that aims to save lives by improving how patients are monitored. Our solution, Sickbay, collects patient data, stores it, transforms it and delivers results to doctors and nurses in real-time. We continue to build on Sickbay to identify early warning signs of patient deterioration in data which was previously lost within hospitals. This allows us to provide predictive alerts to care providers who can remotely or locally diagnose the problem and intervene before symptoms become life-threatening.

You are

Are you a technology enthusiast who would like to work with a group of diverse, smart, innovative problem solvers in a rewarding, fast paced growth environment?

Are you an active learner interested in challenging the status quo to disrupt the current model of remote patient monitoring and predictive analytics in healthcare?

Would you like to work with a unique, state of the art FDA cleared platform that improves patient outcomes and ultimately saves patient lives?

Are you looking for a new opportunity with a clear path for advancement based on your success?

At Medical Informatics Corp, we are committed to:

  • Curiosity and the freedom to explore
  • A spirit of collaboration and understanding
  • Making sure the work you do is meaningful, fun and well balanced with the rest of life’s priorities

Duties and Responsibilities

  • Setup employee computers & services
  • Manage company physical and information technology assets
  • Support internal end users with technical issues related to their Windows computers, Google Workspace and other applications used at MIC during regular business hours and after hours as needed over the phone, chat and email
  • Learn and become proficient with the applications & services that are deployed at MIC inside and out
  • Create online trainings for services & applications
  • Train employees on services, applications, policies and procedures during lunch and learns, onboarding and other team events
  • Manage access control for information technology assets
  • Evaluate, analyze and provide recommendations for new services & applications as requested
  • Support the development and implementation of new applications, programs, and other innovative business practices that help drive efficiencies and overall process improvements
  • Help maintain and organize the Company’s internal knowledge base within Confluence; post educational and support materials to MIC’s internal knowledge base and training system
  • Assist with vendor credentialing
  • Assist the Operations team with occasional planning, coordinating and running company events
  • Participate in company incident response and business continuity activities for information technology infrastructure, as required
  • Assist team members with developing processes and standard operating procedures to improve operational efficiency
  • Interface with the Compliance Department to develop and implement policies to meet regulatory and standards requirements
  • Perform other operations related duties as assigned

Required Qualifications

  • Bachelor's degree or 3 - 5 years of technical support or administrative support experience
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills with a proven ability to collaborate with a team.
  • Excellent analytical and problem-solving skills.
  • Excellent organizational skills and attention to detail.
  • Highly proficient in troubleshooting common computer problems.
  • Highly proficient with or able to quickly learn systems and software used by the organization including Google Workspace, Zoom, Smartsheets and others.

Your mission

The Technical & Operations Support Specialist position will perform a variety of duties to support our employees and ensure that they have what they need to do their jobs effectively. This role will support both technical and operational administrative functions across departments.

Your reward

  • Market value-based salary for a Technical & Operations Support Specialist ($60,000 to $85,000)
  • Health Benefits (med/den/vis/company paid STD/LTD & Life Ins./HSA's/FSA’s)
  • Paid Time Off (PTO)
  • 11 Paid Holidays
  • 401k Investment Opportunity
  • Flexible work schedule
  • Knowing that the work you do makes a difference in the lives of patients and the clinicians that take care of them
  • Working with a great team with different backgrounds
  • Increase personal knowledge base

"This position requires in-person meetings at the Houston office or at client sites. COVID-19 vaccination is mandatory, unless otherwise accommodated, in accordance with company policy."

Required submissions

Please submit all of the following. Incomplete applications will not be considered!

  • Resume
  • Cover letter (Why do you want to work for MIC? What makes you a great candidate?)

Kindly provide us with:

  • Three references with contact information (We will not contact them until later in the hiring process)
  • A joke (Something that makes you laugh!)
  • Create a new portmanteau, define that portmanteau, and use it in a sentence. (Tell us the two words you used to create one!)