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Director of Engineering Operations



United States · Remote
Posted on Friday, April 12, 2024

Who we are

Kentik is the network observability company. Our platform is a must-have for the network front line, whether digital business, corporate IT, or service provider. Network professionals turn to the Kentik Network Observability Cloud to plan, run, and fix any network, relying on our infinite granularity, AI-driven insights, and insanely fast search.

Kentik makes sense of network, cloud, host, and container flow, Internet routing, performance tests, and network metrics. We show network pros what they need to know about their network performance, health, and security to make their business-critical services shine. Networks power the world’s most valuable companies, and those companies trust Kentik. Market leaders like IBM, Box, and Zoom rely on Kentik for network observability. Visit us at and follow us at @kentikinc.

What we do

Kentik has a rapidly growing engineering team and is looking for an Engineering Operations Director to help architect and drive organizational strategies that will serve as a foundation for our growth. In the role, you will report directly to the VP of Engineering and facilitate efforts between engineering managers and teams, as well as interface with other departments within the company on cross-functional projects.

What you'll do

You will be responsible for Engineering’s rhythm of the business, goals & key results, and getting things done. Additionally, you will be responsible for the full Engineering budget and collaborate with Finance and People Partners on organizational planning. You will build connections across the company and serve as a bidirectional advocate for engineering and other business needs.

  • Be the lieutenant to the VP of Engineering, advising and able to be a stand-in during meetings and speak on behalf of engineering
  • Keep the VP of Engineering apprised of the state of operations within the engineering department
  • Work to solve problems, mediate disputes, and deal with issues before they are escalated to executive management
  • Facilitate creation of Engineering staff goals and key performance indicators
  • Manage and drive engineering leadership activities such as stand-ups, staff meetings, all hands and quarterly business review preparation
  • Own the budget and work with finance to ensure meeting fiscal responsibilities
  • Managing headcount and resource distribution with the TA team
  • Work closely with the People team to coordinate performance management for the full Engineering organization
  • Collaborate with other operations leaders and executives to drive projects and initiatives
  • Implement and maintain systems and processes that streamline internal engineering operations

What you'll bring

Studies have shown that some candidates tend to apply to jobs only if they meet 100% of the qualifications. We encourage you to apply if you meet most of the criteria - even if you don’t match all of the qualifications, your skills and experience could be valuable in this role!

  • 3+ years of engineering organizational/leadership experience focused on strategic organizational initiatives, ideally at a SaaS B2B company
  • 7+ years of engineering experience
  • Exceptional leadership and management skills, with the ability to develop and communicate a vision that inspires and motivates staff
  • Experience with organizational change management and transformation
  • Experience in an Agile and Waterfall development environment
  • Effective influencing and negotiation skills in an environment in which resources may not be under your direct control
  • Strong analytical, strategic conceptual thinking, strategic planning, and execution skills
  • Data visualization creation experience

Nice to haves:

  • Experience with engineering practices at mid-to-late stage startups
  • Operational Excellence or Center of Excellence team leadership experience

Our tech stack

  • Our core data engine and platform are primarily written in Go
  • We use Node.js + Express for application serving, and React as our primary UI framework
  • We also use some JS and Python for tooling/scripting
  • In addition to our own database, we use Postgres, Kafka, Mysql, and Redis
  • Internal and public APIs expose both rest/json and gRPC endpoints
  • Haproxy, Envoy for API traffic routing and balancing
  • Github for source control, PRs, issues
  • Jenkins for automated builds

What we offer

Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization, and in turn, to broaden and enhance your career. We’re very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract, engage and retain talented individuals who will drive our business and wow our customers.

The compensation range for this position is: $155,000 - $250,000. This range reflects the low and high end of the U.S. compensation range Kentik reasonably and generally expects to pay the hired candidate in this role. The actual compensation offered may be lower or higher than the stated range depending on various factors, including but not limited to:

  • Experience with the skill sets required for success
  • Demonstrated competencies and potential
  • A geographic market-based approach

In addition to a great career opportunity, Kentik offers stellar benefits for our employees, which include:

  • 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
  • Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
  • Paid family & medical leave
  • Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
  • 401(k) retirement account
  • Home office reimbursement
  • Stock options

Note: Benefits are as listed for all US full-time employees. For compensation, international applicants will be treated equitably in relation to the laws applicable within the countries in which we operate.

Come work with us

The true meaning of Kentik is visibility. We’re committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at Kentik.

We don’t look for individuals who fit the culture, but those who will continue to add to the culture.

We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status.

Come as you are!

You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you’ll take on, we’re sure you’ll enjoy joining the Kentik team.