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Support Operations Intern - Summer 2024



Customer Service, Operations
Sunnyvale, CA, USA
Posted on Thursday, November 9, 2023

This role requires you to be in the Illumio HQ 3x a week. This is a 12-week summer internship that will take place during the summer of 2024.

About the Team:

Illumio’s Support and Services organization ensures our success in deployments, expansions, and in building trusted partnerships with our clients. Joining our team means solving problems that matter—securing over one million workloads globally and stopping cyberattacks and ransomware from spreading into cyber disasters. Illumio is trusted with securing the most sensitive infrastructure in our client’s environments.

We are in a unique position from other security companies in that we don’t have 10s or 100s of products to support. When you engage with a client, you will build strong relationships based on expertise from a knowledgeable team that supports you with a precise and proven product portfolio. That, combined with being a Zero Trust Leader, creates a customer-base that is incredibly loyal and seeking a true partnership—our NPS score is 87, our CSat is 4.8/5 and rising. We do everything we can to make our clients successful.

The Support Operations Intern will provide support to the Knowledge Management team in further developing and maintaining knowledge management initiatives. The intern will have the opportunity to learn about the principles and practices of Knowledge Centered Service (KCS), and to gain experience in a variety of tasks, such as:

  • Working with Artificial Intelligence (AI) and Machine Learning (ML) technologies.

  • Developing and maintaining knowledge repositories

  • Creating and managing knowledge content, such as knowledge articles, community posts, and related material

  • Facilitating knowledge sharing and collaboration

  • Supporting the development and implementation of knowledge management policies and procedures

Key Responsibilities:

  • Assist with the development and maintenance of knowledge repositories, such as the knowledge base, internal wiki, community and other document management systems.

  • Create and manage knowledge products, such as knowledge articles, community posts, and presentations

  • Facilitate knowledge sharing and collaboration among colleagues, through working sessions and meetings

  • Support the development and implementation of knowledge management policies and procedures

  • Conduct research and content gap analysis on knowledge management topics

  • Collaborate with cross-functional teams

  • Other duties as assigned


  • Enrolled in a bachelor's or master's degree program in a related field, such as information science or business administration with an emphasis in technology (e.g. MIS or CIS)

  • Excellent research and writing skills

  • Strong organizational and time management skills

  • Ability to work independently and as part of a team

  • Ability to contribute and influence across levels and functions

  • Proficiency in common office software, such as Microsoft Office Suite

  • Experience with knowledge management tools and technologies

  • Experience with online collaboration tools

  • Experience with developing and delivering documentation

  • A quick learner with a strong aptitude for technology

  • Previous internship experience required

About Illumio:

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.

Pay Range:

$ 30 USD - $ 35 USD

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, location, experience, knowledge, skills, abilities, as well as internal equity, alignment with market data, or applicable laws.


At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program.#LI-ND1 #LI-HYBRID