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Customer Success Advisor

Illumio

Illumio

Customer Service, Sales & Business Development
Singapore
Posted on Thursday, September 7, 2023

No Agency Submissions Accepted.

In this role, you will be responsible for ensuring the success of Illumio's customers by inspecting customer adoption issues and improving adoption health to guarantee that all clients achieve outstanding results with Illumio's platform.

Everyday, you will build "trusted advisor" relationships with both management and technical teams on the customer side, working closely with our account team to extend Illumio's reputation and create a strategic roadmap for each customer's adoption of Illumio's products.

To thrive in this role, you must have customer relationship and security industry experience, the ability to execute account and company growth strategies, and the capacity to document customer successes, all while holding a graduate degree in a business or technical field of study and maintaining proficiency in English.

About the Team:

Illumio’s Support and Services organization ensures our success in deployments, expansions, and in building trusted partnerships with our clients. Joining our team means solving problems that matter—securing over one million workloads globally and stopping cyberattacks and ransomware from spreading into cyber disasters. Illumio is trusted with securing the most sensitive infrastructure in our client’s environments.

We are in a unique position from other security companies in that we don’t have 10s or 100s of products to support. When you engage with a client, you will build strong relationships based on expertise from a knowledgeable team that supports you with a precise and proven product portfolio. That, combined with being a Zero Trust Leader, creates a customer-base that is incredibly loyal and seeking a true partnership—our NPS score is 87, our CSat is 4.8/5 and rising. We do everything we can to make our clients successful.

Key Responsibilities:

  • Customer Adoption - inspect customer adoption issues and increase adoption health where required to ensure that all customers are wildly successful with Illumio's platform

  • Renewals - tie adoption health to renewal and ensure that value is being delivered such that customers can quantify and justify renewing their investment with Illumio

  • Establish “trusted advisor” relationships with the management and technical teams on the customer side while working with our account team to extend Illumio’s reputation

  • Build a strategic roadmap for every customer that defines how they should consume and adopt Illumio’s products to meet their desired outcomes

  • Position and scope the right services offerings to your customers based on their needs and level of adoption maturity

  • Monitor the Adoption Health across all accounts within your portfolio and generate a quarterly improvement plan to drive adoption score increases

Experience:

  • Customer relationship experience

  • Security industry experience

  • Ability to execute account and company growth strategy

  • Escalation mitigation

  • Ability to document customer successes

  • English

  • Graduate degree in Business, technical field of study

About Illumio:

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.

Benefits:

At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program.#LI-CW1 #LI-REMOTE