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Program and Ops Manager, Product



Product, Operations
Sunnyvale, CA, USA
Posted on Thursday, May 11, 2023

Program and Operations Manager, Product

On-site work model of 5 days in office/week in Sunnyvale, CA

In this role you will support and enable teams to deliver top priority and strategic programs.

Every day, you will act as the glue across a variety of functions, managing highly cross functional priority projects.

To thrive in this role you must have at least 3-5 years in program management, and a technical background with the ability to work with engineering, challenge ideas, catch risks and mitigate to find a resolution.

About the Team:

Our Product Management team has established a culture based on thought leadership, independence, and responsibility. Those who join us represent the leader in Zero Trust security and work closely with our Engineering team to solve real customer problems. Bring your visionary instincts to all stages of the product lifecycle—conception, definition, development, release and post-release activities—manage strategic planning, feature selection, and tactical activities.

Join our dynamic team of Product Organization, reporting into the Product Management Operations Director, and work closely with teams of software engineers, product managers, and other stakeholders to ensure that delivery efforts are aligned with the company’s overall goals and objectives. This powerful, dynamic team drives our roadmap forward as we work to make the digital world a safer place.

Key Responsibilities:

  • Define detailed project plans with milestones and clear deliverables

  • Drive conversations across various teams to stay on top of the programs, understanding if there are any blockers and risks, to help unblock or de-risk programs

  • Consistent/frequent communication and status reporting with all stakeholders

  • Drive accountability across various stakeholders by making sure that each functional teams have their plans and owners in place and obtain sign-off from the owners that all criteria are met prior to launching products/features.

  • Gather metrics data through the execution and post GA of any program (eg. If the execution is in dev implementation, how far or how close are we from completion? Or how many P1 issues are being tracked?)

  • Develop and implement processes, tools, and templates as needed

  • Own strategic projects life cycle by building detailed project plans

  • Coordinate product configurations in coordination with IT, Engineering, and external vendors

  • Coordinate new product launches

  • Develop and implement program management strategies that align with the company’s overall product development roadmap

  • Drive and enable product development roadmap

  • Collaborate with cross-functional teams to identify and manage the discovery and development of software

  • Identify risks or issues and mitigation plan as they arise during the discovery and delivery process

  • Foster culture of data-driven program management

  • Participate in driving the creation of new and improvement of existing standards, processes, and procedures


  • Bachelor’s degree in a relevant field (e.g., Engineering, Computer Science or Business); Master’s degree is a plus

  • Minimum of 3-5 years of experience in program management

  • Strong program management and process improvement experience

  • Strong understanding of SaaS, Cloud technologies

  • Excellent communication and organizational skills

  • High sense of urgency and drive for results

  • Proficiency in software development framework

  • Demonstrated ability to align, resolve conflicts among parties working toward the final goal

  • Flexibility and willingness to undertake a wide variety of challenging tasks

  • Deep understanding of software engineering principles and system architecture

  • Well versed with different program management tools such as Confluence, Jira, Smartsheets, EazyBI, etc)

  • Strong team building skills and align resources towards a common goal

About Illumio:

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging. #LI-KD1 #LI-Onsite

Pay Range:

$148,000 USD - $170,000 USD

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, location, experience, knowledge, skills, abilities, as well as internal equity, alignment with market data, or applicable laws.


At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program.