About the role
We are searching for a passionate and driven Customer Success Manager to lead Halter’s North Island Customer Success function. This is an opportunity to be part of a positive disruption to our farming industry, to be directly shaping and impacting the use of Halter’s technology on thousands of farms across the North Island.
In the future, when we look back on farming and remember a time when farmers used to get cows in, plate metre pasture, put fences up, pull tillers… you will forever have played a pivotal role in that transformation, leading an outstanding team, dedicated to ensuring farmers extract the full value from Halter.
Could be a bit of you? You’ll care deeply about farmers and seeing them succeed. When the pressure is on, you’ll be a level head, you’ll likely thrive in the heat of the moment. You will enjoy instilling the right processes to ensure we are delivering consistently, a world-class customer experience. Oh, you’ll definitely have high standards too, an ‘industry standard’ won’t cut the mustard for you. You will enjoy leading a team and creating an open culture with a growth mindset. You’ll be a masterful account manager yourself, with experience creating success plans, building relationships, managing expectations, negotiating contract renewals and setting touchpoints. You’ll be able to lead by example, comfortable coaching or putting your knowledge into practice with your accounts. You’ll also be hungry to make an impact by taking initiative, you won’t need an invite to spin up your next big idea.
This won’t be your most cruisy job, but there's a strong chance it’s the most fulfilling and impactful work of your career.
This role can either be based in Auckland or Waikato.
About Halter
At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Bessemer Venture Partners, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures. Join our team
Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!
If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!
Please also feel free to check out the careers page for more information on working at Halter and don't forget to follow us on LinkedIn & Instagram. 