The future of food production hinges on an important question: How do we feed the world’s growing population without compromising our natural resources? Farmers feed our population and hold the keys to vital climate solutions. At Halter, we’re on a mission to enable farmers to run the most productive and sustainable farms. Farmers are using Halter to break free from the time-intensive constraints of conventional farming. They’re growing more grass, increasing production and improving the health and wellbeing of their cattle.
We bridge deep tech into farming. Halter enables farmers to remotely shift, virtually fence and proactively monitor their cows’ health and behaviour. Can you imagine watching 500 dairy cows turn in unison and walk calmly towards the milking shed? Or beef cattle, behind virtual fences, happily grazing with their calves? No quad bikes, no dogs, no fences. Just a mob of cows walking at their own pace. People say it looks like magic. Our customers are revolutionizing farming with Halter. It's changing lives and transforming an industry.
People join Halter because they want to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including
Bessemer Venture Partners,
DCVC,
Blackbird,
Promus Ventures, Rocket Lab’s Peter Beck and
Icehouse ventures.
About the role
As a Customer Enablement Content Specialist at Halter, you play a vital role in enriching the customer journey from onboarding to long-term success. Your focus is on delivering a holistic approach to customer satisfaction, recognising the importance of every phase of their journey. Crafting educational content, developing self-service resources, and formulating empowerment strategies are at the core of your responsibilities. Your aim is to create a seamless and rewarding journey for customers, minimising their reliance on direct support by providing them with the knowledge and tools they need to thrive with Halter.
We are looking for big thinkers who know how to get stuff done. We’re looking for people who are comfortable working in a dynamic, high-energy environment where they will be challenged on a daily basis. We want people that are passionate about nurturing exceptional customer experiences. Ultimately, your goal is to empower customers to utilise our platform effectively, enhancing their satisfaction and overall success.
To thrive in this role you will need to have the ability to rapidly absorb new information and proactively apply your insights. You'll need to navigate high-pressure environments and meet tight deadlines with innovative solutions, transforming challenges into tangible achievements.
This role is well suited to individuals with a strong commitment to customer satisfaction and a proactive approach to enhancing the customer journey.
Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!
Our Office First Approach
We do have flexible working hours and you can work from home when you need to but we encourage our team to be in the office as much as you can.
We have an office-first approach because we would like to keep the opportunity for teams to have spontaneous interactions which in turn has allowed our team at Halter to foster strong relationships. Stronger relationships make it easier to disagree, give feedback, do meaningful work and as a result, be higher performing as a team.
This is applicable mainly for our office-based roles rather than on-the-road roles in the Customer Success or Business Development teams.
Join our team
If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!
