Evolv is looking for an Associate Customer Success Manager who resides in the Midwest, Rockies or Pacific Region of the United States.
Customer success is vital to Evolv’s long-term mission and profitability. We will not be successful until our customers receive massive value from our service and continue to partner with us on a recurring basis. The Customer Success Manager team builds lasting relationships with our customers and ensures they derive maximum value from their investment.
As the ultimate advocate for your portfolio of accounts you will be a trusted advisor, partnering with our customers to establish proactive success plans that promote product adoption, overall customer satisfaction and ultimately subscription renewals. We’re a rapidly growing, fast-paced company with a strong mission and values. You’re a highly motivated individual who brings a passion for the customer, outstanding communication skills, analytical capabilities, and attention to detail to every task and encounter with your colleagues and our customers.
In the first 30 days, you will:
Within 3 months, you will:
By the end of the first year, you will:
Associate Customer Success Managers spend about 30-40% of their time traveling. The team also regularly meets virtually and infrequently in person to develop team strategy and learn together.
This role reports to the Manager of Customer Success (West). This role will be part of the Customer Experience team in the Revenue Organization. The team is distributed across the United States and we are in an exciting phase of growth and development with many exciting opportunities ahead.
Most of the team works remotely from home when they are not traveling and visiting with customers. The team's collective experience is phenomenal, from technical experts to business leaders with first-hand experience ensuring safety.
The location of this role is flexible but should be someone who resides in the Midwest, Rockies or Pacific Region, United States.
The salary range for this position is $75,000 – 90,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific hourly range for your preferred location during the hiring process.
Please note that the compensation details listed in role posting reflect the base salary only, and do not include commission, equity, or benefits.