Associate Project Manager
The Elevator Pitch
Join our Technical Sales & Solutions team as the team's first Associate Project Manager, where you'll quickly become integral in supporting our product, process, and Salesforce initiatives. In this supporting role, you’ll harness your customer service excellence and attention to detail to manage databases and ensure service quality. Attention to detail is vital for maintaining accurate account data and generating insightful reports. Organizational skills will be essential in coordinating varied tasks efficiently. Your problem-solving skills, ability to collaborate effectively within a team, adaptability to changing priorities, technical understanding, and time management capabilities will be key to thriving in this dynamic, supportive pre-sales environment. If this sound exciting to you, we invite you to apply!
Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing?
In the First 30 Days:
- Familiarize yourself with our culture and meet the TS&S team.
- Learn about our product offerings and gain insights into the sales process.
- Acquire knowledge about system assignment and allocation processes.
- Get acquainted with Salesforce and understand Sales Support/Customer Support Requests.
- Engage with the Project Management team to grasp their roles and responsibilities.
Within 3 Months:
- Successfully assign and allocate assets in Salesforce.
- Understand the Parent/Child relationship in creating accounts and its impact on the Portal.
- Familiarize yourself with the Portal and gain insights into SAAS product offerings.
- Ensure completion of all TS&S documentation attached to 100% of the deal, stored in the archive.
- Participate in supporting a go-live event or Demo.
- Engage actively in planning and deployment meetings.
- Contribute to data accuracy by creating reports and dashboards within Salesforce.
By the End of the First Year:
- Support training sessions at the customer site as needed.
- Develop the ability to collaborate with cross-functional teams to handle all sales support functions.
- Schedule projects, deployments, and labor while managing costs effectively.
- Demonstrate the capability to stand in for Project Managers and the Deployment Manager when required.
The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
- Customer Service Skills:
- Strong communication skills and a customer-centric approach are crucial for managing the Customer Success email inbox and ensuring exceptional service.
- Attention to Detail:
- Given the nature of tasks such as managing databases, allocating systems, and creating reports, meticulous attention to detail is essential to maintain accuracy and efficiency.
- Salesforce Proficiency:
- Experience with Salesforce or a similar CRM platform is vital for creating and managing account data, building reports, and dashboards.
- Organizational Skills:
- The ability to organize and prioritize tasks is crucial, especially when handling various responsibilities such as Site Surveys, ConOps, and TS&S assignments.
- Analytical Skills:
- Proficiency in data analysis is necessary for creating meaningful reports and dashboards, contributing to informed decision-making.
- Problem-Solving Abilities:
- The role may involve resolving issues related to data accuracy, system allocation, and customer inquiries, requiring effective problem-solving skills.
- Team Collaboration:
- Collaborating with the Technical Sales & Solutions Team and other stakeholders is essential for the success of pre-sales activities.
- Adaptability:
- The pre-sales environment may involve dealing with a variety of tasks and challenges, requiring adaptability to evolving priorities.
- Technical Aptitude:
- While not explicitly mentioned, a basic understanding of technical concepts may be beneficial, especially when assisting in the onboarding of Channel Partners in technical training.
- Time Management:
- Effectively managing time and deadlines is critical for ensuring the timely completion of tasks related to deal management, onboarding, and data maintenance.
What is the leadership like for this role? What is the structure and culture of the team?
You will be joining the Deployment team in the Technical Sales and Solutions organization, reporting to the Deployment Manager
The team culture is one based on building trust, collaboration, on-going development through kindness, authenticity, courage, drive, and fun!
Where is the role located?
This role is based out of the HQ in Waltham, Massachusetts with some flexibility in being remote some days.
What is the salary range?
The base salary range for this full-time position is $62,000 -$92,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in role posting reflect the base salary only, and do not include commission, equity, or benefits.
