The Elevator Pitch
Do you enjoy developing products? Are you skilled in product deployments? Do you have strong customer service skills? Do you want to help make the world a safer place?
As an Technical Installation Specialist, you will help Evolv achieve revenue objectives by deploying Express systems. This will include planning, delivering, installing, onsite training, and operational (go-live) support. You will be a vital part of training customers on how to set up, tear down, and use Evolv’s systems; therefore, previous experience installing hardware based systems is preferred but not required.
Where is the role located?
- The location of this role is flexible in or around a metro area on the west side of the United States.
Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing?
In the first 30 days, you will:
- Attend Evolv's onboarding sessions at our headquarters in Waltham, MA
- Develop a strong understanding of Evolv and our vertical markets by reviewing videos and gaining direct product exposure
- Understand our products (value proposition, return on investment (ROI), operations, etc.)
- Complete Evolv's Level 2 Certified Training at our headquarters in Waltham
- Complete greater than 75% of the required LMS (Learning Management System) onboarding training
- Support at least one (1) Evolv product-based deployment at a customer or channel partner site
- Meet one on one with all other members of the Deployment Team as well as the Technical Sales & Solutions team leads for the region
Within 3 months, you will:
- Reinforce understanding of the Evolv Express through continued exposure and hands-on experience, whether independently or part of a group
- Be able to set up and demonstrate the system in a controlled setting and handle routine deployment-related questions
- Complete 100% of the required LMS onboarding training
- Support at least 3 Evolv product-based deployment activities (installations, training, and go-live support, etc.) at customers or channel partner sites
- Independently complete at least one (1) Evolv product-based deployment at a customer or channel partner site
- Be capable of traveling more than 85% of the time
By the end of the first year, you will:
- Regularly complete Evolv product-based deployments as part of a team, independently. or, in some cases, leading a team. This includes:
- Installing Evolv systems typically based on predefined solutions, including making adjustments as necessary based upon new site requirements
- Training customers or partners on how to set up, tear down and use Evolv systems
- Supporting the initial operational use (go-live) with customers or partners, providing operational and technical expertise as needed
- Be fully capable of troubleshooting system-based issues, as well as operational and security-based (people flow) issues.
- Be capable of traveling more than 85% of the time.
The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
Leadership through deployments
- Lead or support Evolv product deployments at customer or partner sites
- Lead or support training sessions
- Lead or support operational go-lives
Customer Engagement and Customer Service
- Regularly engage customers in the deployment of Evolv's products, including supporting the resolution of any customer-related issues.
- Regularly provide in-person support during deployments to complete the activity or continuous improvement.
Personal and Technical Development
- Regularly complete any necessary training and career and other growth-related training.
- Regularly attend technical-based product training sessions.
Preferred Experience (Not Required)
- Previous experience installing hardware-based systems is a plus.
- A 2- or 4-year engineering technology degree is a plus.
What is the leadership like for this role? What is the structure and culture of the team?
- You will join the Technical Sales and Solutions team and report to the Deployment Manager.
- The team culture is based on building trust, collaboration, and ongoing development through kindness, authenticity, courage, drive, and fun!
Where is the role located?
- The location of this role is in or around a metro area on the west side of the United States.
