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Element AI
IT, Operations
Orlando, FL, USA
USD 192,400-336,700 / year + Equity
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
What you get to do in this role:
The Customer Outcomes Technical Consultant (TC) designs processes, built on ServiceNow, to achieve customers' desired outcomes. The TC provides expertise related to the processes enabled by the ServiceNow platform.
· Apply ServiceNow knowledge and Security Operations domain expertise in customer engagements to provide optimum workflows.
· Design efficient workflows based on ServiceNow SecOps product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
· Draft user stories and train customers to create their own acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
· Be a contributor to leading practices and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
· Provide feedback to product development to improve the product based on experiences gained with customers.
· Work with partners, in a co-delivery engagement, bringing leading practices guidance to the customer and partner team.
· Play an important part of the Now Assure offering working with ServiceNow Partners.
· Support the professional development of others through means of mentoring
· Seen as an expert across the industry and an active contributor of leading practices.
· Involved in more complex engagements, providing deeper expertise in a single workflow or scope across multiple workflows
To be successful in this role you have:
· Minimum of 10 years of experience within a professional services organization or a similar client-facing, billable role.
· Current experience security operations consulting engagements is preferred.
· Industry domain expertise in Security Operations is preferred.
· CISSP or equivalent certifications are highly preferred.
· JavaScript proficiency is preferred.
· Ability to fulfill technical consultant tasks as needed.
· Experience driving complex issues through analysis and resolution.
· Experience working collaboratively.
· Ability to travel up to 50%
· Ability to acquire all certifications in the “certification preferred” list within 90 days of hire.
· ServiceNow certifications preferred:
o ServiceNow Certified System Administrator
o ServiceNow Certified Developer
o ServiceNow Certified Data Foundations
o ServiceNow Vulnerability Response Implementations Certification
o ServiceNow Security Incident Response Certification
For positions in this location, we offer a base pay of $192,400 - $336,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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