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Public Sector Account Executive - New Business

Element AI

Sales & Business Development

Vienna, Austria

Posted on Dec 12, 2025

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Role Summary
As a Public Sector Account Executive – New Business, you will directly lead ServiceNow’s expansion into Austria’s government institutions, utilities, and healthcare organizations. Your mission is to establish new strategic relationships, drive awareness, and position ServiceNow as the top strategic platform and the leading AI and agentic technology that enables efficient, citizen- and customer-centric public services.

You are a true hunter — proactive, self-driven, and passionate about opening new doors. You will engage directly with senior decision-makers to shape the modernization agenda across Austria’s public ecosystem. While partners support the contractual setup and implementation, you will also collaborate with global and local partners (GSIs, advisory firms, and integrators) to co-develop strategic initiatives that accelerate adoption, expand reach, and drive measurable public impact.

Key Responsibilities

Drive new business acquisition directly with government institutions, utilities, and healthcare organizations.
Build a strategic hunting plan, including targeted outreach, participation in key events, and regional engagement activities to expand reach and brand visibility.
Maintain 5–10 high-quality external touchpoints per week (meetings, events, executive conversations, or community engagements).
Position ServiceNow’s citizen and customer service solutions as the foundation for modern, transparent, and efficient public service delivery.
Leverage demographic trends — such as the retirement of the baby boomer workforce — to position ServiceNow as a key enabler for doing more with less through AI and digital workforce automation.
Collaborate with partners such as Accenture, Deloitte, EY, KPMG, and others to jointly develop strategic initiatives, industry campaigns, and transformation programs in the public sector.
Develop clear business cases demonstrating how AI and automation improve service delivery, compliance, and satisfaction for both citizens and customers.
Ensure all opportunities are accurately qualified, forecasted, and managed through CRM with disciplined pipeline hygiene.
Coordinate partner involvement in contracting, solution design, and implementation, ensuring alignment and customer success from opportunity creation through delivery.
Expand ServiceNow’s network within the Austrian public ecosystem through active participation in third-party events, associations, and thought-leadership forums.

Qualifications

What You Bring

5–10 years of enterprise software or technology sales experience, with proven success in public sector or regulated industries.
Demonstrated ability to hunt, build, and close new logos — ideally within large, multi-stakeholder organizations.
Deep understanding of public sector structures, procurement models, and compliance requirements.
Proven expertise in positioning Service Management, citizen and customer service, workflow automation, and AI-enabled transformation solutions.
Experience collaborating with strategic partners (GSIs, advisory firms, or integrators) to shape market initiatives and pursue joint go-to-market strategies.
High level of self-drive, ownership, and initiative, with strong discipline and persistence.
Excellent communication, negotiation, and storytelling skills; able to engage confidently from operational to executive levels.
Strong AI fluency — leveraging AI for prospect research, outreach optimization, and personalized value articulation.
Fluent in German and English.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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