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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
ServiceNow is seeking a high-performing Senior Enterprise Account Executive to drive growth across the Irish Public Sector, including core central departments, agencies, and statutory bodies including transport. You will own a portfolio of strategic accounts, orchestrate complex multi-year transformations on the Now Platform, and lead value-focused engagements that deliver measurable citizen and operational outcomes. This role requires deep public-sector selling expertise, disciplined deal execution, business case generation and communication and strong partner co-selling with global and local systems integrators.
Strategic context: The Digital Public Services Plan 2030 charts a bold course for a fully digital-enabled public service in Ireland. Under this Plan, by 2030 100% of key public services will be available online, and 90% of applicable services are expected to be accessed digitally. This role places you at the centre of that transformation: you will help public-service departments redesign processes and deliver integrated, citizen-centred services aligned with the Plan’s Life Events approach, ensuring services are intuitive, joined-up, and accessible across government
Key responsibilities
Territory ownership & growth
Value-based selling & deal orchestration
Run executive discovery to align ServiceNow workflows to mission outcomes, KPIs, and quantified value (ROI/TCO).
Partner & Systems Integrator engagement
Co-sell with major SIs and ecosystem partners; drive joint account plans, solution design, and delivery readiness.
Public-sector procurement & compliance
Address data residency, security, accessibility and regulatory topics with credibility, leveraging ServiceNow trust & governance assets.
Account planning & governance
Own executive relationships across CIO, COO, CDO, CFO, Secretary General levels, and senior civil service leaders; orchestrate and run Executive Briefings, QBRs, steering committees, and joint success plans.
Coordinate and orchestrate virtual teams (solution consulting, value engineering, product specialists, customer success, services, and partners) to win and deliver.
Required qualifications
Methodologies: Demonstrated mastery of value selling and enterprise sales methodologies; ability to coach virtual teams in disciplined deal execution.
Public-sector expertise: Deep understanding of Irish central government structures, budgets, governance, and procurement (eTenders); proven success navigating RFTs/RFPs, DPS/frameworks, and paper processes.
Technical fluency: Understanding of cloud platforms and enterprise workflows; ability to articulate ServiceNow’s value for IT, Civil Servant experience, Citizen Services, at a business and architecture level
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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