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Principal Product Manager - Security Center

Element AI

Product

Santa Clara, CA, USA

Posted on Dec 6, 2025

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Lead the strategy for Security Center, ServiceNow’s unified solution for platform security posture management. In this role, you will define and drive the vision, strategy, and roadmap for how customers understand, maintain, and improve the security posture of their ServiceNow environments at scale. Your mission is to enable platform admins to easily understand their security posture, interpret risk signals, and confidently prioritize the actions that matter most - giving customers clearer visibility and the insights they need to make informed, high-impact decisions.

What you get to do in this role:

You will own the roadmap and strategy for Security Center, shaping capabilities spanning security visibility, hardening, continuous monitoring, and the detection and remediation of misconfigurations across multiple security and identity domains.
An advanced understanding of product security including cryptography, authentication, identity, access control, incident response, vulnerability management and risk management solutions
Communicate product priorities and build consensus
Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
Work with multiple teams to guide projects through development and bring high-quality products to life
Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
Communicate complex problems into easily understood requirements and provide solutions
Develop multi-mode communications that convey a clear understanding of the needs of different audiences
Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.

Qualifications

To be successful in this role you have:

Experience in leveraging or critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
8+ years of software product management experience, with a proven record delivering enterprise SaaS security products end-to-end.
Strong background in security posture, cloud security, cryptography, identity, authentication, access management (IAM, CSPM, SSPM or related domains).
Experience with security visibility and monitoring practices, including log collection and analysis, security event correlation, anomaly detection, and building/leveraging dashboards for posture, risks, and compliance insights.
Strong knowledge of modern application and API security frameworks, including the OWASP Top 10, OWASP API Security Top 10.
Ability to partner with engineering on threat modeling, attack surface analysis, and secure architecture reviews
Strong prioritization skills and the discipline to focus on high impact activities
Experience defining and capturing product requirements and transforming them into a product roadmap
Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions

Travel: less than 20% annually

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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