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Element AI
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
About the Team
The Platform Core Experiences organization leads the evolution of how creators build on the Now Platform—powering intelligent, AI-native experiences for developers, admins, and enterprise teams worldwide. At the center of this innovation is Build Agent, ServiceNow’s autonomous development agent designed to turn natural language into secure, production-ready enterprise applications.
Build Agent isn’t just another AI feature—it represents a fundamental shift in how developers and citizen builders create on the Now Platform. This conversational AI agent automates the complete development lifecycle: analyzing requirements from natural language, generating code and configuration, running automated tests, debugging errors, and deploying applications with built-in governance and security compliance. With integrations spanning Figma's Model Context Protocol, developer sandboxes, and the broader ServiceNow AI Platform ecosystem, Build Agent is positioned to democratize application development while maintaining enterprise-grade quality and control.
Why join us?
About the Role
In this role, you will own Build Agent product capabilities, drive execution on critical features, and serve as a bridge between customer insights, engineering teams, and cross-functional stakeholders. This is an opportunity to shape the future of how the next generation of enterprise applications are built natively with AI on the Now Platform.
The work spans deep technical problem-solving and customer-centered product strategy. It involves translating ambiguous, multimodal input into structured application logic; defining the agent’s action space; integrating with developer sandboxes and workflows; and ensuring every generated artifact meets the highest bar for security, governance, and enterprise reliability.
It’s an opportunity to help define how AI Agents become first-class builders across the enterprise landscape—democratizing application development while maintaining the quality, safety, and scale that global organizations expect from ServiceNow.
For a product leader who thrives at the frontier of agentic AI, this role offers the chance to shape how software will be built for the next decade.
What you get to do in this role:
To be successful in this role you have:
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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