We’re seeking a driven, strategic, and creative Senior Manager of Product Marketing to help accelerate one of the most exciting and fastest-growing areas of ServiceNow- Sales CRM. This role will focus on bringing to market our Sales Force Automation (SFA), Configure Price Quote (CPQ), and Order Management (OM) products and capabilities, showing how ServiceNow helps companies modernize revenue operations, simplify selling, and connect the entire sales-to-order process.
You’ll play a pivotal role translating innovation into market impact- developing messaging, orchestrating launches, driving campaigns and events, and equipping the field with the tools to win. This position reports to the Sr. Director of Product & Solutions Marketing for Sales CRM and will work closely with Product Management, Integrated Marketing, Sales, and Industry teams.
What you get to do in this role
Positioning & Messaging
· Develop clear, differentiated messaging and positioning for ServiceNow Sales CRM, and translate complex product capabilities into compelling stories that resonate with CROs, RevOps, and IT buyers.
Product & Market Launches
· Plan and execute go-to-market launches for new features, capabilities, and AI innovations within Sales CRM via launch kits, internal enablement, and external content to drive awareness and adoption.
· Partner with Product, Enablement, and Integrated Marketing to ensure full readiness across teams.
Campaigns
· Collaborate with Integrated Marketing on campaigns that generate awareness and pipeline for Sales CRM with messaging, content, and offers that target key personas and verticals.
Webinars + Events
· Own product marketing contributions to webinars, customer roundtables, hosted events, and third-party events via presentation content, demos, and speaker materials that bring the Sales CRM story to life.
Competitive
· Develop strategic battlecards, win stories, sales content, and differentiation messaging to enable the field.
Customer Stories
· Partner with Customer Marketing to identify, secure, and develop Sales CRM customer success stories with customer outcomes, compelling proof points, videos, and field-ready case studies.
Sales / Field Enablement
· Create and maintain enablement tools- pitch decks, demo narratives, one-pagers, and FAQs that support training and readiness sessions for sales, partners, and SDRs.