Qualifications
To be successful in this role, we need someone who has:
· Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
· 8+ years experience as part of a professional services organization; or equivalent education/experience.
· Ability to travel up to 50%.
· Creative with comfort running projects independently.
· Success driving complex issues through analysis and resolution.
· Experience working collaboratively.
· ServiceNow certifications in aligned workflow.
· Vast and varied experience across leading Technology software platforms
· Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks), while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
· Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success
· Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions
· Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude
· Experience conducting solutions presentations and obtaining customer acceptance to solution design
· Strong capabilities in forging trust, engaging a remote or in-person audience
· Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams
· A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
· ServiceNow Certifications:
o Certified System Administrator (required or must be achieved within the first 60 days)
o At least 2 relevant Certified Implementation Specialist certifications (required or must be achieved within the first 90 days).
· Desired ServiceNow Certifications:
o Certified Technical Architect (required or must be achieved within the first 365 days)