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Senior Manager, Executive Communications

Element AI

Marketing & Communications

San Diego, CA, USA

USD 146,400-256,200 / year + Equity

Posted on Sep 26, 2025

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are looking for a strategic communications professional with a passion for storytelling and proven experience supporting C-suite executives. The ideal candidate excels at creating compelling narratives, bringing rigorous attention to detail, and building strong relationships across teams. In this role, you will partner closely with PR, internal communications, social, content, and brand marketing to create, distribute, amplify, and measure executive communications, making them inspiring, modern, and deeply connected to target audiences.

This position will serve as a trusted communications partner and storyteller, focused primarily on ServiceNow’s President and Chief Financial Officer. In collaboration with executive communications and the broader integrated team, this role will lead external visibility programs, social strategies, and thought leadership content while maintaining alignment with internal communications. The role will also contribute to M&A communications and support broader visibility programs where appropriate.

Responsibilities

Executive Visibility & Thought Leadership

Build and lead an external communications framework for the CFO, ensuring alignment with PR, internal, and employee-facing messaging, while creating and updating materials that reflect evolving business priorities.
Identify and secure high-profile speaking opportunities, pitch event organizers, and develop compelling messaging for external events.
Prepare the CFO for key engagements through scripts, rehearsals, and briefing materials.
Deliver high-quality executive-level content such as speeches, blogs, and social media.
Play a key role in ServiceNow’s annual Financial Analyst Day, partnering with business stakeholders on CFO-related messaging and deliverables.
Provide support for external visibility and communications needs of other senior executives on a selective basis, as aligned with corporate priorities.

Content Development & Program Management

Develop narratives and storytelling concepts that elevate the CFO’s profile and reinforce ServiceNow’s leadership.
Partner with agencies and cross-functional teams to support CFO visibility, corporate strategy/M&A communications, and analyst relations.
Establish clear processes to ensure timely execution and governance of content.
Track and report on the success of executive visibility efforts with measurable outcomes.

Collaboration & Alignment

Partner closely with internal communications colleagues on town halls, org-wide updates, and Global Leadership Team support, while maintaining clear swim lanes.
Advise and support Finance leaders on external communication needs, ensuring message alignment and integration of social activations into broader plans.
Serve as a resource across the communications team to maintain consistent messaging for employees, customers, and partners.
Collaborate with PR and corporate communications teams on enterprise-wide storytelling initiatives as bandwidth allows.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
8–10 years corporate communications, public relations, or executive communications experience (technology, financial services, or analyst-facing communications preferred).
Experience building and executing executive visibility and communications strategies.
Exceptional messaging and writing skills, with attention to detail and accuracy in all deliverables.
Experience crafting executive-level thought leadership and social strategies aligned to external visibility programs.
Strong relationships with, or ability to cultivate relationships with, top-tier event organizers.
Experience working with senior executives, including C-level leaders.
Ability to manage through ambiguity with maturity and sound judgment.
Must be a self-starter with an ability to think creatively and execute with precision.
Experience working in a matrixed environment, with strong cross-functional collaboration skills.
Proven ability to manage multiple communication projects simultaneously with structured work-back plans tied to measurable goals and business outcomes.
Experience in a hypergrowth tech company is a plus.
Financial acumen or background supporting finance or strategy leaders strongly preferred.
Flexibility to contribute to broader executive communications priorities beyond the CFO, including M&A and corporate strategy initiatives.
BS/BA degree required.

FD21

For positions in this location, we offer a base pay of $146,400 - $256,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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