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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Position Overview
The Public Sector Platform Architect (PA) in Impact at ServiceNow is a strategic technical leader responsible for guiding platform strategy, governance, and value delivery for public sector customers – specifically in large-scale, compliance-driven environments. This role blends deep technical expertise with consultative advisory skills to ensure ServiceNow solutions are successfully deployed, governed, and adopted.
The PA partners with Customer Success Manager, Customer Success Executives, Expert Service, Partners, and account teams to advise on enterprise-scale implementations, drive platform health, and deliver measurable outcomes across ServiceNow product families.
The ideal candidate has proven experience leading ServiceNow deployments across ITSM, ITOM, SecOps, IRM, CAM, SPM, and ITAM, and has operated as a trusted advisor to senior stakeholders in complex federal environments.
Key Responsibilities
•Serve as trusted advisor to public sector executives, shaping platform strategy, governance, and adoption at enterprise scale.
•Guide platform implementations ITSM (Incident, Change, Problem), ITOM (Discovery, Service Mapping, Event Management, Cloud Accelerate with Azure/AWS), Security Operations (VR, SIR), Integrated Risk Management (IRM), Continuous Authorization Monitoring (CAM), SPM (Demand Management, Strategic Portfolio Workspace), and ITAM (SAM and HAM).
•Provide governance oversight for platform health, CMDB strategy, cloud discovery, integrations, and CI/CD pipelines.
•Translate technical concepts into business outcomes, advising senior leaders on roadmaps, compliance alignment, and value realization.
•Recommend leading practices, optimization opportunities, and innovation initiatives, including adoption of AI and automation capabilities.
•Collaborate across multiple business units, partners, and stakeholders to ensure alignment, risk management, and operational readiness.
•Mentor and enable architects, administrators, and platform leaders, reinforcing technical excellence and consistent delivery.
•Advocate for ServiceNow as a strategic partner, establishing credibility and long-term trust with customer executives
To be successful in this role you have:
Required Skills & Qualifications
•ServiceNow Certified Technical Architect (CTA) minimum; Certified Master Architect (CMA) strongly preferred
•Strong experience leading implementations and deployments across multiple ServiceNow product families (ITSM, ITOM, SecOps, IRM, CAM, SPM, ITAM)
•Familiarity with large-scale cloud discovery and integrations (Azure and AWS)
• Proven ability to govern and guide platform health, data strategy, compliance-driven environments, and large enterprise adoption.
•Strong consultative skills: able to influence senior executives and cross-functional stakeholders with outcome-based roadmaps.
•Demonstrated ability to translate complex technical architecture into measurable business value.
•Excellent communication, executive presentation, and collaborative skills.
•Clearance or ability to gain Public Trust clearance is required.
Desired Attributes
•Customer-focused with a solution-oriented mindset.
•Recognized as a trusted advisor who can balance technical depth with executive influence.
•Able to manage multiple engagements in a large, multi-partner environment.
•Proactive, collaborative, and capable of mentoring others.
•Passion for innovation, continuous learning, and advancing the ServiceNow Platform.
Differentiators for Success
•Experience with large-scale environments (e.g., millions of CIs, multi-cloud discovery)
•Expertise in governance and compliance frameworks such as FISMA, FedRAMP, and enterprise architecture models (e.g., FEAF, TOGAF, BIAN
•Ability to guide complex, cross-BU implementations with multiple partners and stakeholders
•Balance of hands-on implementation knowledge with advisory and governance leadership
•Proven ability to operate as a trusted advisor at both technical and executive levels.
For positions in this location, we offer a base pay of $162,000.00-$264,000.00, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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