Our companies are made up of insanely talented people driven to change the world — and many of them are hiring. If you have drive, expertise, and a taste for adventure, we wholeheartedly encourage your interest.
Element AI
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Innovation Manager, Global Sales Development
Location: Waltham, MA or San Diego, CA (Hybrid)
About the Role
We’re looking for an AI Innovation & Messaging Manager to join the Global Sales Development (GSD) Center of Excellence. This highly visible role will work directly with executive leaders across Sales and Marketing to bring to life our most strategic priorities—driving AI-powered SDR transformation, building world-class messaging strategies, and ensuring operational excellence across the business. You’ll be a connector, orchestrator, and operator, focused on turning vision into action.
What You’ll Do
Advance AI Innovation: Lead cross-functional pilots and rollouts that embed AI into the SDR workflow. Align closely with Product, Ops, and Enablement to drive experimentation, scale what works, and deliver measurable results.
Lead Messaging Strategy Execution: Operationalize how we develop and deploy strategic outreach messaging across personas, segments, and regions. Partner with Product Marketing and Field teams to ensure consistency and relevance.
Drive Executive-Level Priorities: Serve as a trusted partner to Sales and Marketing leadership. Leading planning cycles, prepping key forums, and helping coordinate cross-functional decision-making.
Orchestrate Key Workstreams: Own high-priority, often ambiguous projects across the GSD organization. Bring structure, accountability, and forward momentum to complex initiatives.
Elevate Business Rhythm: Drive the operating cadence of the GSD, including leadership meetings, quarterly reviews, and program milestones. Ensure teams are aligned, prepped, and focused on what matters most.
What We’re Looking For
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.