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Element AI
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The Experience (EX) team is a global collective of passionate, diverse individuals united by a bold mission: to create product experiences that people truly love. We bring together the power of user insights, product expertise, clear content, creativity, craft, and AI to unlock human potential. Our work shapes experiences that drive simplicity, cohesion, productivity, and engagement—empowering users to accomplish their most important work on the world’s most intelligent platform.
India plays a vital role in this mission. The India EX organization is a vibrant part of our global team, representing 30% of our overall organization. Based in India is a talented mix of designers, researchers, product content and operations professionals who lead with curiosity and craft, driving innovation and delivering lovable, impactful product experiences at scale.
Technology Workflows at ServiceNow empowers organizations around the world with an AI platform to run all aspects of their entire technology ecosystem (any service, application, asset, and data source). Encompassing planning, building, delivering, supporting, securing, and governing: we provide an end-to-end complete and seamless solution.
Our team spans multiple product areas:
Strategic Portfolio Management (SPM): Develop strategy, create roadmaps, manage development and delivery
IT Service Management (ITSM): Manage incidents and requests
IT Operations Management (ITOM): Monitor all technical systems, manage events and alerts
Asset Management: Control cost and inventory of all software, hardware, and physical assets
Security: Monitor and manage all technical systems for security incidents and vulnerabilities
Risk: Monitor and manage risk and compliance for all technical systems including AI deployment
Data Foundations: Collect and characterize profiles of every part of the technology ecosystem in a central massively-interconnected data repository
Together, we are transforming how the world’s largest organizations develop, monitor, support, and secure their technology ecosystems to supercharge their business.
Job Description
What you get to do in this role:
You will play a pivotal role in shaping the future of user experience across our global platform—anchored in India. This is a high-impact leadership position where you’ll champion design excellence, drive innovation, foster cultural cohesion, and lead team growth at scale.
As a senior member of the global design leadership team and a core representative of Technology Workflows Design within the India EX Leadership group, you'll lead and mentor a team of 35+ designers, including 4 design managers. You'll foster a culture rooted in creativity, collaboration, and excellence.
Design Leadership & Vision
Define and drive UX vision and strategy for Technology Workflow products, ensuring best-in-class user experiences across desktop, mobile, and emerging modalities.
People & Organizational Leadership
Partner closely with global UX leaders to drive alignment and cohesion across Technology Workflows and the broader ServiceNow ecosystem.
Strategic Collaboration
Execution & Operational Excellence
To be successful in this role, you have:
12+ years of experience in Product Design, UX, or related fields, with 5+ years leading and developing teams
Expertise in enterprise IT, IT Service Management (ITSM), IT Operations Management (ITOM), cybersecurity, or related IT domains is highly desirable.
Basic Qualifications:
Bachelor’s degree (or equivalent experience) in Interaction Design, Human-Computer Interaction, Psychology, or related fields.
Willingness to travel up to 20%, including travel to the U.S.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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