Join a High-Performing Team and Make a Lasting Impact
Are you a driven and passionate professional looking to make a significant impact on customer experience? We're seeking a talented Servicenow Customer & Industry Workflows Specialist Solution Consultant to join our dynamic team in Australia.
As a Specialist Solution Consultant, you'll play a pivotal role in driving customer success by delivering innovative solutions that address complex business challenges. You'll work closely with clients to understand their needs, recommend tailored solutions, and ensure their ongoing satisfaction.
What you get to do in this role:
The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
Solution Consulting: Conduct in-depth discovery workshops with telecommunications providers, MVNOs, and converged service operators across Australia and New Zealand to understand industry-specific needs (for example, order orchestration, service assurance, field service, and OSS/BSS integration) and recommend the right ServiceNow solutions.
Product Demonstrations: Deliver compelling demonstrations that showcase how ServiceNow’s Customer & Industry Workflows accelerate telco transformation – from frictionless digital onboarding to AI-assisted network fault resolution and proactive 5G service management.
Customer Relationships: Build trusted relationships with ANZ telco customers and ecosystem partners (systems integrators, network vendors, and consulting firms) to foster long-term collaboration and account growth.
Strategic Programs: Guide strategic initiatives such as customer journey mapping, zero-touch service operations, and AI-driven experience improvement, aligning each to measurable business outcomes like NPS uplift, reduced truck rolls, and lower cost-to-serve.
Product Feedback: Provide actionable feedback to product management on telco-specific requirements – for example, cataloguing of network assets, integration patterns with OSS/BSS stacks, and compliance with ACMA and Commerce Commission regulations.
Team Collaboration: Share telco best practices, playbooks, and artefacts with other Solution Consultants to raise overall team capability and deal velocity.
Market Insights: Stay current on ANZ telecommunications trends (5G network slicing, fibre rollout, eSIM adoption, and regulatory shifts), competitive landscape, and ServiceNow differentiation in the vertical.
Why Join Us:
Career Growth: We invest in your professional development with opportunities for training, certifications, and career advancement.
Impactful Work: Your work will directly contribute to our company’s success and help clients achieve their goals.
Competitive Compensation: Enjoy a competitive salary, bonus structure, and comprehensive benefits package.
Collaborative Culture: Work alongside a talented and supportive team that values innovation and collaboration.
Autonomy and Challenge: You’ll have the opportunity to solve complex problems and make strategic decisions.