We are seeking a results-oriented Business Process Manager to lead transformational initiatives that deliver measurable improvements in operational efficiency, service quality, and customer experience. This role is critical in optimizing and future-proofing business operations by analyzing, redesigning, and improving key processes across the organization. You will work closely with cross-functional teams to build consensus, foster a culture of continuous improvement, and implement intelligent solutions that enable long-term success. If you are passionate about simplifying complexity, driving transformation, and delivering scalable outcomes, this is your opportunity to make a lasting impact.
Key Responsibilities:
· Lead discovery workshops and map current and future-state processes using industry-standard modeling techniques (e.g., BPMN 2.0, value stream mapping).
· Drive end-to-end process transformation initiatives from assessment through to benefits realization.
· Translate business needs into clear process, operational, and system requirements.
· Use data, benchmarks, and best practices to identify inefficiencies, bottlenecks, and high-impact improvement opportunities.
· Define, track, and embed process performance metrics (KPIs) into business dashboards to monitor process health and outcomes.
· Conduct structured root cause analysis aligned with Lean Six Sigma methodologies.
· Establish and maintain process documentation frameworks that support governance, compliance, and continuous improvement.
· Lead targeted communication, change management, and training to ensure adoption and long-term sustainability.
· Identify and prioritize automation opportunities (e.g., RPA, AI-driven workflows) and collaborate with technical teams to implement scalable solutions.
· Conduct regular reviews to monitor process maturity, compliance, and continuous improvement opportunities.