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As a member of our Solution Consulting team, you will have a major impact on our future success by supporting our Service Operations Sales. You will support and partner with our Mid-Atlantic & South Solution Consulting team, Sales team, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
What you get to do in this role: The Service Ops Solution Consultant has the advanced ability to position a better together story for Service Management, Technology Operations, and DevOps solutions during sales cycles while achieving quarterly and annual sales goals for an assigned area.
In this role you will:
· Partner with the core sales team as the technical expert for ITOM sales, helping to drive land and expand motions with Pro and Enterprise solutions
· Ideate, build and execute targeted Pipeline generation campaigns including but not limited to Webinars, Customer Labs, Customer Business Reviews, and specialized demos for ITOM solutions.
· Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
· Guide customers into deeper adoption of Professional and Enterprise Solutions, helping to reduce backlog and accelerating time to value
· Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
· Provide feedback to product management about product enhancements that can address customer needs and provide additional value
· Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
· Stay current on competitive analysis and market differentiation to fluently articulate the imperative of Service Ops and ITOM in a digital first strategy
· Support events including pipeline campaigns, executive briefings, conferences, user groups, and trade shows for Service Ops
Qualifications – to be successful in this role you must have:
· 5+ years of pre-sales solution consulting or sales engineering experience in (product specific area) working with Enterprise and Strategic Customers
· Proficiency with the ServiceNow platform and specifically with IT Operations Management, including Pro and Enterprise features such as ITOM Visibility (Discovery & Service Mapping), ITOM AIOPs (Event Management/Health Log Analytics), ITOM Cloud Accelerate, and Platform Data architecture including CMDB (Configuration Management Database) & CSDM (Common Service Data Model).
· Proficiency of IT Operations Management adjacent solutions from third party vendors such as Data Center (Compute, Networking, Data Storage), Cloud Solutions (SaaS, PaaS), and integration solutions such as Asset Management and Security Operations vendor technologies.
· Experience working collaboratively with product management, product marketing, partners, and professional services to specific outcomes
· Strong territory management skills, including whitespace analysis, pipeline building and working with Sales teams to guide execution excellence
· Self-Starter, no need to wait for direction or an action plan. See, analyze what’s needed and build a plan to execute effectively.
· Creativity and a passion for seeing our customers become wildly successful with the Service Operations solution set
· Travel, as necessary to build the business of Service Operations in the major area
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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