ServiceNow makes work, work better for people. Our cloud-based enterprise platform and products streamline and simplify how work gets done. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Reporting to the VP, Strategic Customers - Global Revenue Programs (Elevate), the Strategic Customers - Global On-Premises (Elevate) Senior Manager will be joining a broader team focused on driving high-impact global strategies that support ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions at scale.
As the Strategic Customers - Global On-Premises (Elevate) Senior Manager, you will lead the strategy and management for critical On-Premises deals in partnership with other Sales, GTM, and Finance functions, driving revenue achievement at a global scale. The ideal candidate will own the reporting and forecasting process, drive GTM strategy for On-Prem deals, and scale operational improvements to maximize business impact. Experience navigating regulated markets and a deep understanding of customer considerations when choosing between cloud and on-premises data center strategies are key to success in this role.
Priorities & Responsibilities
Own On-Premises Revenue Management
Establish and Operationalize Sales Processes
Design and implement scalable, repeatable processes for pipeline tracking, forecasting, health assessments, and revenue linearity across all GEOs
Lead Ongoing Forecasting and Pipeline Management
Manage the ongoing end-to-end operating processes for On-Premises deals, ensuring accuracy, predictability, and consistency.
Identify, Develop, and Scale Strategic Revenue Plays
Pilot, operationalize, and scale high-impact motions that drive incremental On-Prem revenue, including playbooks, packaging, and pricing strategies.
Drive Strategic Deal Support and Execution
Partner Cross-Functionally to Enable Success
Collaborate with Finance, Product, Operations, and Digital Technology teams to align on data, systems, and commercial innovation that support revenue growth.