It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The Experience (EX) team is a global collective of passionate, diverse individuals united by a bold mission: to create product experiences that people truly love. We bring together the power of user insights, product expertise, clear content, creativity, craft, and AI to unlock human potential. Our work shapes experiences that drive simplicity, cohesion, productivity, and engagement—empowering users to accomplish their most important work on the world’s most intelligent platform.
India plays a vital role in this mission. The India EX organization is a vibrant microcosm of our global team, representing 30% of our overall organization. Based in India is a talented mix of designers, researchers, product content and operations professionals who lead with curiosity and craft, driving innovation and delivering lovable, impactful product experiences at scale.
CRM & Industry Workflows (CRMI) at ServiceNow empowers organizations across industries to deliver high-quality customer service—whether the customer is an individual, family, organization, citizen, or patient. We enable seamless orchestration and automation of work across entire enterprises, ensuring exceptional customer experiences.
Our team spans multiple product areas:
Customer Service Management (CSM): Delivers foundational capabilities for world-class customer service.
Field Service Management (FSM): Builds solutions to coordinate and execute work in the field.
Sales and Order Management (SOM): Unites sales and order processes across front, middle, and back-office operations.
Industry Verticals: Extends our platform with industry-specific solutions across Telecom, Tech, Manufacturing, Public Sector, Retail Operations, Financial Services, Healthcare, and more.
Together, we are transforming how the world’s largest organizations serve their customers, leveraging AI, automation, and consumer-grade design to drive efficiency and productivity at scale.