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Executive Experience Coordinator

Element AI

Santa Clara, CA, USA

Posted on Mar 14, 2025

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

At ServiceNow, we help organizations of every size, in every industry, put AI to work for people. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

We're seeking a dynamic Executive Experience Coordinator to be the operational backbone of our Innovation Centers. This role is perfect for a high-energy professional who thrives in a fast-paced environment and takes pride in delivering flawless customer experiences. As the Executive Experience Coordinator, you'll be the driving force behind our Innovation Center's daily operations, ensuring every customer interaction is seamless and memorable. You'll work alongside our Strategic Program Managers to bring executive-level customer experiences to life.

Key Responsibilities:

Serve as the operational and logistics guru for our Innovation Centers, ensuring a world-class environment for customer engagements

Coordinate and manage all logistics for executive Programs, from room setup to catering, to content upgrades

Maintain the Innovation Center's pristine condition and readiness for high-profile customer visits

Collaborate with facilities and workplace services to ensure optimal center operations and customer service

Partner with Executive Experience Consultants to execute sophisticated customer engagements

Manage complex calendars and scheduling for multiple concurrent engagements within our Innovation Centers

Coordinate with presenters, subject matter experts, and executives to ensure seamless delivery

Handle all pre-activities and coordination including agenda development, logistics planning, and stakeholder communication

Serve as the primary point of contact for operational matters with internal teams and external vendors

Build strong relationships with sales teams, marketing, facilities, and catering partners

Coordinate with global teams to maintain program consistency

Create a culture of excellence and white glove service

Manage vendor relationships and deliverables effectively, while overseeing budget management for the program

Proactively identify and implement process improvements
Contribute creative ideas to enhance the customer experience

Qualifications

Required Skills:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

5+ years of experience in event coordination, executive support, or customer experience roles

Proven track record of managing complex logistics and stakeholder coordination

Strong proficiency with business systems (CRM, Microsoft 365, scheduling tools)

Experience in a high-tech or professional services environment preferred

High energy and positive attitude with a true passion for customer service

Exceptional attention to detail and organizational skills

Strong problem-solving abilities and grace under pressure

Natural ability to anticipate needs and take proactive action

Excellence in written and verbal communication

Ability to maintain composure and professionalism in fast-paced situations

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $97,800 - $161,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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