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Element AI
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow is looking for a Global Account Solution Consultant to focus on the all global opportunity for specified Global Account in Financial Industry and establish relationships with customers and prospects in that account for the global market.
As a member of our Solution Consulting team, you will have a major impact on our future success by supporting ITX, Employee Workflow, Customer Workflow Solution Sales. You will guide revenue for all of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
The focus will be on the global business for specified Global Account in Financial Industry where ServiceNow is launching vertical solutions that strengthen our value proposition.
Role Expectations:
· Orchestrate and lead the core and global internal technical resources in the execution of the global account plan including technical strategies and solutions.
· Build credibility and trust with the customer’s technical leadership (e.g.CTO,CIO).
· Expert in the customer’s business, industry and global operations in order to support the technical strategy and execution.
· Ensure sharing and collaboration for opportunities, innovations and adoption to support technical pipeline development and account growth.
· Supports adoption, usage and optimization of ServiceNow licenses within the global account in order to deliver the greatest value and secure “stickiness”.
Responsibilities:
· Engage with customer executives to identify business pain points and opportunities and translate those into technology solutions.
· Drive development of the technical aspects of the global account planning collaboration with geo-based teams.
· Interlock with geo SC managers to manage account resource alignment, coverage and priorities.
· Lead, maintain and monitor global technical documentation and communication channels to ensure “everything is connected”.
· Cultivate geo-based SC resources and monitor performance.
To be successful in this role you have:
· Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
7+ years of pre-sales solution consulting or sales engineering experience in (product specific area)
· Strong Pre-sales experience, ITSM & ITOM experience would be advantageous (Tool or business process).
· Experience selling into and/or working with Telecom carriers a strong preference.
· Mastery of the Sales process and trusted advisor for account representative
· Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
· Exceptional communication and presentation skills to include technical and business concepts.
· Understanding of and experience selling to enterprise IT architecture.
· Experience working collaboratively with product management, product marketing, partners, and professional services.
· Creative problem-solving skills with a growth mindset and desire to work in a fast-paced, high growth organization.
· Background in ITIL, Service Management, Asset Management, IT Management, IT Operations Management.
· A high degree of passion, energy, and drive
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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