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Sr. Manager, Executive Communications, Global Partnerships & Channel

Element AI

Marketing & Communications, Sales & Business Development

Addison, TX, USA

Posted on Feb 5, 2025

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a member of the Global Field Executive Communications team, you will lead GPC (Global Partnerships & Channels) communications, helping shape and activate the story of our partner ecosystem - both inside and outside of the company. You will be the GPC leader’s dedicated comms support, and your role will be both communicator and strategic advocate, building relationships across the company that help GPC to win hearts and minds of teams across the globe.

As a key extended member of the GPC’s leadership team, and part of the broader Global Field Executive Comms team, your role requires building strategic communications plans, executing brilliantly, and collaborating transparently. You will write audience-focused and leadership-voiced internal and external communications, play a major role in event messaging and strategy, support the creation of creative, and drive a social plan. The role requires stellar project and stakeholder management. Never a dull moment, and no task too big or too small.

What your days look like:

Supporting communications for the GPC leader – You will be responsible for a variety of internal and external needs that arise daily, whether it’s organizational announcements, new products and initiatives, or driving energy and passion throughout the business. You will be key to executing a communications and engagement strategy that includes messaging decks, newsletters, scripts, visual narratives, social content, thought leadership, and so much more.
Project and editorial calendar management - You will need to be organized and dynamic to meet whatever needs arise: things move fast at ServiceNow. This is also about setting the standard on how comms can and should be managed, because our work is visible. This role needs an energetic and creative approach to keeping an ear to the ground, understanding what’s happening and tracking what’s been said where, when, and to whom.
Balancing the internal and external – This role must understand and speak the same language as multiple audiences: internal teams, customers, and partners. They all need to hear the same things, presented in distinctive and personal ways. Both the internal and external work will be a mix of regular, recurring items alongside major one-off projects. No matter which bucket it falls into, though, our work has to be marked by clarity, consistency, and transparency.

If you’re a communications professional, this is a great opportunity to put your skills to work, develop world-class communications, and work with a brilliant and dedicated team and business.

Who you’ll work with:

This work is a dynamic mix of two worlds - the business side, within GPC, and the comms side, in the Executive Communications team within Global Communications. You are an advocate and marketer for GPC within Communications, and an advocate and marketer for the power of comms within GPC. You will meet, talk, brainstorm, and work with people at every level of the organization, so a level head in conversations and careful discretion are key.

Who you are:

You can write and write well, especially in a leadership voice.
You can work magic in PowerPoint. ServiceNow runs on our slide decks, and you will be a key helping the entire GPC team succeed visually.
You are creative, in both approach and output. Have ideas about Town Halls? Want to engage the team in new ways? Perfect!
You are organized and engaged, comfortable speaking up if something doesn’t look or sound right, and always ready to build a plan.
You are curious - this is key. There’s always more to learn in ServiceNow, especially in the world of our partner ecosystem, so curiosity and comfort asking questions will take you far.
You’re excited to do things differently.

Qualifications

7+ years internal and/or external communications experience and/or education (experience in the technology sector is a plus; experience with partner ecosystems is a HUGE plus).
Outstanding written and verbal communications skills, confidence to develop and present ideas.
Experience with content management and publishing systems.
Excellent planning, organizational, and project management skills, especially with editorial calendars.
Creative, visual storyteller (excellent PowerPoint skills are vital!) with an eye for small detail. Can you spot a misplaced comma or misaligned graphic? Magical!
Resourceful and motivated communicator who can independently prioritize shifting workloads in a high-growth, ever-changing environment.
Bachelor's degree in English, journalism, communications/public relations or related field.

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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