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Impact Product Description
With the many solutions and products within ServiceNow, customers often struggle to get the full value out of their purchase. Impact is an offering that aims to help ServiceNow customers accelerate adoption and track the value of their ServiceNow deployment. Impact also includes an element of tracking platform health, whether through surfacing cases where best practices are not being followed, monitoring instance health in customers’ development cycle, and tracking technical debt. Finally, the most powerful feature of impact is to make recommendations on what next steps should be taken that will help customers achieve the most value. A significant emphasis in the upcoming roadmap is on leveraging AI and GenAI to improve these recommendations and enhance them to new areas.
The Impact product is unique in that it serves both our end customers and the ServiceNow professional services which support the customer as part of the Impact offering. The product is currently under the process of an internal re-platform to better support these two needs.
The combination of major architectural change and drive for successful AI driven solutions create a great opportunity where anyone joining the team can have a high impact and opportunity for development.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.