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Workforce Mobilisation Services (WMS) Regional Coordinator

Element AI

Sydney, NSW, Australia

Posted on Jan 20, 2025

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Company Description

ServiceNow is changing the way people work by making day-to-day tasks and processes more efficient and scalable. We are passionate about our product, highly adaptable, and always striving to be better. We work hard but try not to take ourselves too seriously, and we live for our customers.

Job Description

Workforce Mobilisation Services (WMS) Regional Coordinator plays a key role in supporting our Workforce Mobilisation Services (WMS) vertical, within our Global Incubation Hub, which is vital for resourcing needs across Customer Support and Service (CSS). The WMS team manages the contingent worker budget for CSS Delivery and focuses on three primary missions: maintaining a dynamic workforce, expanding capacity within Subject Matter Expert (SME) teams, and developing a talent pipeline.

Your main responsibilities include

Collaborating with CSS Delivery Leadership to identify and address resourcing needs.
Distributing contractor budget allocations to teams through headcount allocations.
Raising job postings through approved suppliers and ensuring effective candidate engagement.
Driving the achievement of contractor hiring targets and optimizing hiring processes.
Screening CVs, scheduling interviews, and maintaining up-to-date records of each candidate's progress.
Managing stakeholder relationships with Hiring Managers (HMs), regional and global directors, suppliers, and Employer of Record (EoR) partners.
Handling Purchase Requisitions (PR) and Purchase Orders (PO) as needed.
Ensuring adherence to processes and KPI deliverables and providing communication and interface with all areas supported by WMS.
Your day-to-day focus and responsibilities will be aligned to your specific region however you will be expected to support other Regional Coordinators globally.

Qualifications

To be successful in this role, you need to have

Excellent written and verbal communication skills.
Effective supplier and stakeholder management abilities.
Strong time management and problem-solving skills.
Experience in decision making, negotiations, and risk assessments.
Ability to deliver solutions while mitigating or removing obstacles.
Demonstrated ability to present to stakeholders of all levels, from department overviews to budget updates and leadership reports.
Experience in managing recruitment plans, budget commitments, resource allocation, progress tracking, and on-time delivery within budget constraints.

While not mandatory, the following skills and experiences are highly desirable

Experience with ServiceNow’s platform.
Advanced skills in Excel and the Microsoft suite.
Knowledge of program/project management methodologies such as Six Sigma, PMP certification, or Agile project delivery.
Data analysis and analytics experience.
Exposure to customer support organizations.

Qualifications

2-6 years' experience in recruitment, business operations, project management, or workforce strategy.
Tertiary qualifications in Human Resources, Business Administration, Strategy, Finance, or Project Management.

Why ServiceNow

ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus.

Work-life balance and well-being are our topmost priorities.

We offer flexible work arrangements.

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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