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Element AI
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
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Job Description
The Team - As a member of the Specialist Solution Consulting Team at ServiceNow, you will have significant impact on our future success by supporting our Technology Workflows product sales. In this role, you will have an opportunity to influence revenue growth for one of the company’s most strategic product lines with support from sales, product management and the executive team. All this in a team of skilled and experienced people with focus on sharing, collaborating and learning from each other to drive innovation.
The Role - You will be responsible for supporting the Strategic Portfolio Management product (SPM) sales effort by using your technical and customer service domain expertise to address customers’ business issues, demonstrate technical credibility and convey value. Specialist Solution Consultants play a key role in the sales process by facilitating customer discovery workshops, demonstrating the solution, aligning to business value, and gathering customer feedback for future product innovation. Strong technical, sales and consulting skills as well as the ability to translate technical capabilities into business benefits are crucial for this role.
The Strategic Portfolio Management suite is a central part of the business at ServiceNow and the investment to develop towards the future of digital workflows, enterprise agility and business driven initative prioritization is substantial. ServiceNow’s SPM suite includes Project Portfolio Management (PPM), Application Portfolio Management (APM) and Agile Planning Solutions.
In this role you will be in the center of this and play a part in impacting our future by providing innovative ideas and feedback.
What you get to do in this role:
· Advise customers / prospects to take advantage of the ServiceNow Strategic Portfolio Management (SPM) suite to solve business issues and technical problems preventing them from achieving their goals.
· Inspire with an innovative mindset providing guidance on the future of our SPM solutions.
· Take a leading role in creation and sharing of best practices and content both to educate colleagues and to help customers to realize value faster.
· Qualify, scope, plan and deliver customer facing activities such as presentations, demos and proof of concepts.
· Promote and educate about ServiceNow technology and industry trends through public, customer and marketing events such as conferences, webinars, executive briefings etc.
· Be the voice of the customer and provide feedback to help product management and engineering teams to shape the roadmap and to better help our customers.
· Be the go-to person in area of focus for market trends and competitive analysis with special skills on differentiation for our SPM solutions.
· Be the trusted advisor for our SPM solutions for customers, the market, partners, colleagues and with a consultative mindset coach them towards the value-based decisions.
To be successful in this role, you may have:
Presales software solution consulting experience in portfolio management and agile domains with understanding and hands-on experience with related tools and processes
Understanding of the SPM market and current trends.
Experience working with (one or more) PPM, APM and Agile processes and solutions.
Lifelong learner, passionate about building trustful business relationships.
Great communication and presentation skills including technical and business concepts, with fluency in German and English
Experience driving technical activities in complex organizations managing change and multiple stakeholders at multiple levels
Excellent interpersonal skills, customer-centric attitude and experience working with diverse team.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
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