Qualifications and technical skills that will lead to success:
Must have Bachelor's degree in Computer Science or related field (or equivalent degree and experience)
• 2+ years providing customer-facing technical support (Web based products or e-commerce preferred)
• Candidates with lesser experience will be considered for appropriate roles.
In order to be successful in this role, we need someone who has:
• Must have experience installing, implementing, or maintaining one (or more) of the following:
o LDAP/Active Directory
o SSO (e.g. SAML, SiteMinder)
o Email Infrastructure
o Web Services (consuming or providing) (SOAP, REST)
o Data Extraction Technologies (e.g. JDBC, ODBC)
o Network infrastructure
• Any bi-directional, automated integration between two systems
• Working knowledge of the components in a web applications stack
• Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
• Experience with relational databases (e.g. MySQL, Oracle)
• Experience administering: Linux/Unix OR Microsoft Server
• Excellent verbal and written communication skills
• Works well in a team environment
• Strong personal commitment to quality and customer service
• Ability to understand and communicate complex technical systems
• Proven ability to maintain a professional demeanour when handling complex customer & internal issues
• An understanding of ITSM, ITIL, or CMDB
Preferred Skills:
• Previous experience working with the ServiceNow platform (in particular Authentication/Email/Web Service/Import/Export configurations)
• Experience working with cloud based software like Microsoft Azure, Amazon Web Services, Google Cloud Platform, Okta
• Familiarity with Eclipse IDE
• Experience troubleshooting and optimising web application performance
• Previous experience in software development or software consulting.
• Experience providing SaaS support is desirable.
Opportunity:
Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy a generous earning potential and the chance to expand their role in the company as we grow.
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!