The Global Brand Marketing team at ServiceNow is looking for an exceptional, collaborative, and highly adaptable program management leader to join the Brand Operations and Delivery team.
The Senior Creative Program Manager will oversee execution and day-to-day processes of creative projects supporting high-profile, high-impact business initiatives. They will have a proven understanding of various creative workflows, and an ability to evaluate, create, and document cross functional processes and roles and responsibilities needed to drive efficiency and clarity across the organization. This person will act as the representative of the creative team, responsible for building effective partnerships with our creative team, and all internal and external partners across the company. They will be accountable for driving cross functional team alignment across multiple business partners and external agencies globally. As the Senior Creative Program Manager, they will need to be an exceptional communicator, strategic problem solver and have a strong bias for action. It is critical in this role to be agile and resourceful – with the ability to flex across project management, resource management, and program reporting. This role is a key counterpart to senior leadership, actively participating in planning, goal development and tracking, and resource management. They deliver vision-setting documents that inspire teams and raise the bar for ServiceNow. They thrive in ambiguity, are undaunted by headwinds, productively challenge teams and senior leaders, and are a trusted proxy by management to represent Brand Creative at the highest levels.
Responsibilities:
· Define and build project goals and requirements including outlining information gaps and identifying R&R’s (RACI) and next steps.
· Develop and manage creative development processes end-to-end (from concept to production) across various mediums (such as video, digital, social, events, brand guidelines, etc.), ensuring projects are delivered on-time and within budget.
· Leads planning and holistic view of program goals, deliverables and measurements across multiple teams and across all activities. Often orchestrating various workstreams and project managers to ensure connected and integrated activation plans.
· Organize and facilitate program/project planning, weekly meetings, and presentations. Track milestones and tasks with all teams including external partners and functions across the company.
· Lead weekly integrated program meetings to ensure visibility and alignment across large cross-functional teams in partnership with various project managers and/or workstream leads.
· Excellent at building relationships with client partners and peers. Educates business partners on creative process and SLAs, understand their pain points and objectives, and consult on potential solutions.
· Identify and remove obstacles to the team’s ability to meet project objectives.
· Provide timely status reports; introduce mitigation tactics to minimize project delivery risks and communicate timelines and approval framework for cross team understanding.
· Facilitate team discussions, resolve conflict & escalate risks to leadership when necessary.
· Communicate key updates, risks and plans to stakeholders and cross-functional partners, including senior management up to SVP level.
· Proactively uncovers challenges and develops creative solutions that could be barriers to the creative process.