ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
The Role
The ServiceNow Marquee Business is focused on getting our customers to value across the end-to-end customer journey from pre-sales to post-sales. Our vision is to revolutionize the enterprise software experience to drive exponential returns for our customers. As a part of the Strategic Initiatives team within Strategic Accounts, this role will be integral to customer and partner engagement for the leadership team.
This is an exceptional opportunity to work closely with the President of Global Industries and Strategic Growth and provide strategic guidance and thought partnerships on engagements. This role will direct help prepare for major interactions with customers, partners and internal/external stakeholders, including activities such as: strategic approach to customer & partner engagements, end to end customer and partner meeting preparation and follow up, and collaborating with account teams. Success in this position requires a proven ability in operational excellence with strong strategic thinking, project management skills, and the ability to influence all levels of the organization. Earning trust with key stakeholders and building a sense of ownership across teams is critical.
We are looking for a Manager who is an autonomous worker, effective influencer, self-starter, and who will thrive in high-growth environment. If you want to learn more about our company and the impact we have, please visit our YouTube channel: https://www.youtube.com/user/servicenowinc
Responsibilities:
- Optimize the customer and partner engagement for the President of Global Industries & Strategic Growth: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, and partner with sales to deliver follow-up messages to the customer.
- Document all customer interactions in Engage. This includes prep, notes, follow-up actions, and collateral.
- Manage the governance and rigor for all Executive Sponsor accounts associated with the President of Global Industries & Strategic Growth. This includes setting up regular cadences, managing Teams channels, and ensuring the President is in alignment with exceptional Executive Sponsor standards.
- Identify key accounts for engagements via account-level data and guidance from key stakeholders and work with account teams on engagement strategy, scoping, and timing.
- Drive thorough after-action reviews on critical themes that emerge from engagements that can be leveraged by other teams within the organization.
- Deepen and drive success for strategic customer/partner relationships and accounts and support key messaging in partnership with marketing and communications for relevant internal and external meetings
- Improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches